Created attachment 8641884 [details] Captura.PNG User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/43.0.2357.134 Safari/537.36 Steps to reproduce: Update to Windows 10. Open Thunderbird. Actual results: Black screen, menus also in black. Expected results: The interface loads normally.
OS: Unspecified → Windows 10
Hardware: Unspecified → x86_64
I have tried to uninstall completely and install again but the screen stills in black.
Joanfusan, you are using TB 40? Have you tried TB 38? On my Win 10 TB 40 is working as it should (except the caption buttons, which are needing the xpi from bug 1188778 until this is fixed). It looks like a graphics driver issue. Please can you try start TB in safe mode (clicking on TB's icon while holding the shift button)?
I will try with 40 beta first, and after with 38. I tried launch version 38 in safe mode and the interface works fine. Thanks for the advice.
Does TB 38 also work when started normally? If no, start in safe mode and open the Options. Then go to Advanced/General and untick the "Use hardware acceleration when available". Now restart in normal mode and hopefully it works.
Hi, it works! very very thanks!!
Status: UNCONFIRMED → RESOLVED
Last Resolved: 3 years ago
Resolution: --- → INVALID
Hi joanfusan. Please post your graphics card name, and version and date of the driver. Thanks
See Also: → bug 1131879
Summary: Black screen on Windows 10 → Black screen on Windows 10 with HWA enabled
Graphic Card: AMD Radeon HD 8400 / R3 Series Driver Version: 15.20-150715a-184226E Driver Date: 2015/07/29
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