Inbox not receiving mail

RESOLVED INCOMPLETE

Status

Thunderbird
Untriaged
RESOLVED INCOMPLETE
3 years ago
3 years ago

People

(Reporter: Major AJ, Unassigned)

Tracking

38 Branch

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

3 years ago
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/43.0.2357.134 Safari/537.36

Steps to reproduce:

I currently have 6 inboxes on my Thunderbird, and none of them are updating any mail sent to any inbox. 


Actual results:

The last email I received in any inbox was 23.07.2015. I am currently running Avast Internet Security that I know has clashed with Thunderbird in the past, the current version being 2015.10.2.2218.

Comment 1

3 years ago
Hi Major,

Do you have any errors on either of those inboxes?
Status: UNCONFIRMED → NEW
Ever confirmed: true
Flags: needinfo?(ijaz.usmann)
(Reporter)

Comment 2

3 years ago
No. There is no error message at all in any of the inboxes or the email client overall. When the inbox is refreshed (Get New Mail), the status bar appears in the bottom right, it zips through and says completed, but no new mail is forthcoming. I have doubled my inboxes to GMail, and the mail turns up fine there. I can also send email from Thunderbird from any account and it will reach it's destination, but it's not loading any incoming emails.
Flags: needinfo?(ijaz.usmann)

Comment 3

3 years ago
(In reply to Major AJ from comment #0)
> ...
> The last email I received in any inbox was 23.07.2015. I am currently
> running Avast Internet Security that I know has clashed with Thunderbird in
> the past, the current version being 2015.10.2.2218.

Have you tested safe mode?

If not, Start *Windows'* safe mode with networking enabled
- win7 http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

Does problem go away?
Flags: needinfo?(ijaz.usmann)

Comment 4

3 years ago
reporter hasn't resplied, so => incomplete
Also, please update to version 38.2.0
Status: NEW → RESOLVED
Last Resolved: 3 years ago
Flags: needinfo?(ijaz.usmann)
Resolution: --- → INCOMPLETE
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