Closed Bug 1190519 Opened 9 years ago Closed 6 years ago

crash in RtlpFreeHeap | RtlpFreeHeapInternal | RtlFreeHeap | atiumdva.dll@0x1328a8

Categories

(Core :: Graphics, defect)

x86_64
Windows NT
defect
Not set
critical

Tracking

()

RESOLVED WONTFIX

People

(Reporter: rctgamer3, Unassigned)

References

Details

(Keywords: crash, Whiteboard: [gfx-noted])

Crash Data

This bug was filed from the Socorro interface and is 
report bp-cd9ee823-4c71-463c-9639-4042e2150803.
=============================================================
This ATI/AMD driver seems to crash Firefox. Using an AMD Radeon 6470M on Windows 10, although there seem to be several reports from other Windows versions and ATI/AMD graphics cards.
Thanks, we are tracking Windows 10 specific graphics issues in bug 1189266. I mentioned this bug there just in case it's related. Unfortunately we don't have much to go on so if you have specific steps to reproduce then please do share.
Whiteboard: [gfx-noted]
Having an embedded YouTube video on a page is enough to crash the browser. Sometimes not instantly, but viewing any video on YouTube does. Forcing Flash crashes the plugin-container on this signature, but Firefox survives.

Here's a Flash crash with the same signature which has some more ATI/AMD specific thread signatures which might be of use.
https://crash-stats.mozilla.com/report/index/29f4ec59-eaf1-4f0c-a9d2-493082150812
See Also: → 1189266
Note: This crash only occurs with the 9.3.0.0 (25-10-2012) driver. I updated to a Windows 8 x64 driver (14.301.1001.0 - (15-9-2014)) and this crash doesn't seem to occur anymore so it's probably limited to specific older releases.
We could probably blocklist the old driver versions if there's proof that would help users hitting this crash. That said, volume is extremely low so I'm not sure it's worth prioritizing.

Correlations by version:
* Firefox 39: 31 crashes
* Firefox 40:  6 crashes
* Firefox 41: 12 crashes
* Firefox 42:  0 crashes
* Firefox 43:  0 crashes
Total of 49 crashes in the last week.

Correlations by driver versions:
* 9.1.0.0:  4 crashes
* 9.2.0.0: 35 crashes
* 9.3.0.0: 15 crashes
See Also: → 1225270
Closing because no crash reported since 12 weeks.
Status: NEW → RESOLVED
Closed: 6 years ago
Resolution: --- → WONTFIX
Closing because no crash reported since 12 weeks.
You need to log in before you can comment on or make changes to this bug.