1191045 - Nightly crashes or show black everywhere after win 10 (when hardware acceleration is on)

Status: RESOLVED DUPLICATE of bug 1185593

(Firefox :: Untriaged, defect)

Description

[fireattack [:fireattack]]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:42.0) Gecko/20100101 Firefox/42.0
Build ID: 20150804030204

Steps to reproduce:

Sometimes it crash at the start.

https://crash-stats.mozilla.com/report/index/e16c832d-958d-4258-8380-6124c2150804
https://crash-stats.mozilla.com/report/index/0a3ed65d-33b7-4949-8d7d-0f2052150804
https://crash-stats.mozilla.com/report/index/499355bd-2332-4cf3-90ab-6c2782150804
https://crash-stats.mozilla.com/report/index/2c89c406-0420-42f0-af86-94b8e2150804

But normally I can start it fine, but the whole window is blacked out (image later) including profile selector. 

I can start Nightly with safe-mode. And if I disable hardware acceleration there I can start it in normal mode without trouble.


Actual results:





Expected results:

Win 10 x64 + AMD 7400M w/ Intel graphics laptop
doesn't have this problem on Win 8.1 before

Comment 1

[fireattack [:fireattack]]

Attachment: nightly

Comment 2

[fireattack [:fireattack]]

OK, I believe it's related to the infamous amd/intel combination bug: check bug 1097321.

Like make my status clear:

On Beta, I can start Firefox.

My Graphics info (sorry for Chinese):

图像
厂商 ID	0x8086
驱动程序版本	9.17.10.4229
驱动程序日期	5-26-2015
设备 ID	0x0116
适配器描述	Intel(R) HD Graphics 3000
适配器内存	Unknown
适配器驱动程序	igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
异步平移/缩放	无
支持 H264 硬件解码	false
子系统 ID	167f103c
ClearType 参数	Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 200
DirectWrite 已启用	false (10.0.10240.16390)
GPU #2 活跃	false
GPU 加速窗口	1/1 Direct3D 11 (OMTC)
WebGL 渲染器	Google Inc. -- ANGLE (Intel(R) HD Graphics 3000 Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote	true
AzureCanvasBackend	skia
AzureContentBackend	cairo
AzureFallbackCanvasBackend	cairo
AzureSkiaAccelerated	0
(#0) Error	Unexpected Intel/AMD dual-GPU setup
(#1) Error	Unexpected Intel/AMD dual-GPU setup

As you can see, my AMD GPU doesn't get used, and the error "Unexpected Intel/AMD dual-GPU setup" showed up. There is also no "direct2d", I don't know if it matters.

On Nightly though, I can't start it without safe mode or turned off hardware acceleration.

Comment 3

[Matthias Versen [:Matti]]

this looks like a dupe of bug 1185593 if I compare the stacks from this report to the stack in bug 1185593#c2

Comment 4

[Andrew McCreight [:mccr8]]

It is good that you can reproduce this. I landed bug 1188234 yesterday which might help with this issue, so if you can try it again tomorrow and see if that helps that would be great. The safe mode thing would be consistent with it, as I imagine it doesn't use the XUL cache (hopefully it doesn't!) but disabling hardware acceleration fixing it is not consistent with it, so maybe my patch is not a real fix.