1191501 - Improve try_extender documentation to be MOC friendly

Status: RESOLVED WONTFIX

(Testing :: General, defect)

Description

[Armen [:armenzg]]

Let's start with try_extender since it is user friendly.
We will document other projects after this one.

On 15-08-05 04:33 PM, Hal Wine wrote:
> On Wed, Aug 5, 2015 at 1:15 PM, Armen Zambrano G.
> <[e-mail] <mailto:[e-mail]>> wrote:
> 
> Hi Hal, We've currently added pulse_actions, trigger-bot and
> try_extender to Heroku. They're not hyper-critical for development
> and only a handful of us can make changes to them.
> 
> 
> IMO, best practice is to document the apps, the maintainers, and the
> SLA ("NA business hours only") in a place where the MOC can find it.
> Their job is to respond to all alerts and notifications which reach
> them -- which include humans complaining on IRC that a web site isn't
> up. So, you might not know some of the "monitoring & alerting" that
> is occurring for those apps. The MOC is staffed 24x7, and are as
> happy to tell folks to file a bug as to page people. :)
> 
> 
> I assume that we would want to talk to MOC *if* we want them to
> support it on our behalf? is that the idea?
> 
> 
> Yes, OR if there is any alert that they would see (nagios, new relic,
> humans, etc.) Being explicit about app ownership and contacts is the
> best way to preserve sleep, weekends, and PTO. :)
> 
> If anything happens to cascade to where it _is_ visible to MOC and
> appears to be causing issues (like a tree closure), they will
> escalate up the management chain as needed. (And yes, several of us
> have been called by dougt.)
> 
> Thanks for asking!
> 
> -Hal
> 
> P.S. if you haven't interacted with the MOC since the PDX work week,
> they can be extremely helpful, when they have sufficient information.
> In Dev Services, they cover almost all cases, and we hardly ever get
> paged anymore.
>  
>
>
>     regards,
>     Armen
>
>     On 15-08-05 04:00 PM, Hal Wine wrote:
>     > We've got a number of new apps in progress - ideally we don't want to
>     > get paged (called by Doug, etc) for every problem.
>     >
>     > Here's an overview of how to ensure most things can be handled by the MOC:
>     >  https://mana.mozilla.org/wiki/display/MOC/How+to+request+MOC+support+for+a+new+production+system+or+service
>     >
>     > I'm happy to help with any MOC interactions - please do cc me on any bug.
>     >
>     > --Hal
>     --
>     Zambrano Gasparnian, Armen
>     Automation & Tools Engineer
>     http://armenzg.blogspot.ca
>
-- 
Zambrano Gasparnian, Armen
Automation & Tools Engineer
http://armenzg.blogspot.ca

Comment 1

[Armen [:armenzg]]

We've shut down try extender.
We're using Treeherder instead.