1192146 - Upgraded to 39.0.3 "Could not find the Mozilla runtime"

Status: RESOLVED INCOMPLETE

(Toolkit :: Application Update, defect)

Description

[Ken Saunders]

Attachment: fx-39.0.3.png

Upgraded from 39.0 to 39.0.3 through update
Firefox would not launch
"Could not find the Mozilla runtime"

Comment 1

[Justin Dolske [:Dolske]]

Can you attach your updater logs (last-update.log, backup-update.log)? You can find them in your user dir under AppData\Local\Mozilla\updates\.

Comment 2

[Ken Saunders]

It's times like this that I wish that I knew more about everything to be more helpful.

So, I downloaded the Firefox Setup 39.0.exe (not 39.0.3) from ftp.mozilla.org and replaced all files in my C:\Program Files\Mozilla Firefox Release directory with the "core" files from the Firefox 39.0.exe. 
Launched Firefox, got a restart to update prompt, restarted, 39.0.3 is now the current version.

This was after a system restart (it's a new day) and replacing those files. 

Since I lack knowledge, my best guess would be is that the initial update to 39.0.3 was never completed and the second restart finished it.

Before I did the (program) restart, I copied the files you requested.

Comment 3

[Ken Saunders]

Attachment: backup-update.log

Comment 4

[Ken Saunders]

Attachment: last-update.log

Comment 5

[Ken Saunders]

Attachment: update.log

Comment 6

[Ken Saunders]

Attachment: update.status

Comment 7

[Ken Saunders]

If you'd like the update.mar please let me know.
The update.version file reads "39.0.3"

By the way, is there a way to upload multiple attachments at once to avoid the emails to y'all?

Comment 8

[Alfred Kayser]

Just (re)installing the latest nightly will also trigger this.
The first run is fine, but close TB and then try to start it again...

Comment 9

[Alfred Kayser]

Removing AppData\Local\Thunderbird, uninstalling Daily (and Thunderbird) and then re-installing Daily again, fixes the issue...

Comment 10

[[:philipp]]

were you running norton software on your device?

Comment 11

[Wayne Mery (:wsmwk)]

(In reply to philipp from comment #10)
> were you running norton software on your device?

Comment 12

[Alfred Kayser]

No, I use Avast antivirus.

Comment 13

[Robert Strong (they/them - no direct email)]

Closing old bugs as incomplete. If this is still an issue please file a new bug.