Upgraded to 39.0.3 "Could not find the Mozilla runtime"

RESOLVED INCOMPLETE

Status

()

Toolkit
Application Update
--
blocker
RESOLVED INCOMPLETE
3 years ago
6 months ago

People

(Reporter: Ken Saunders, Unassigned)

Tracking

39 Branch
x86
Windows 7
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

Attachments

(5 attachments)

(Reporter)

Description

3 years ago
Created attachment 8644830 [details]
fx-39.0.3.png

Upgraded from 39.0 to 39.0.3 through update
Firefox would not launch
"Could not find the Mozilla runtime"
Component: General → Application Update
Product: Firefox → Toolkit
Can you attach your updater logs (last-update.log, backup-update.log)? You can find them in your user dir under AppData\Local\Mozilla\updates\.
(Reporter)

Comment 2

3 years ago
It's times like this that I wish that I knew more about everything to be more helpful.

So, I downloaded the Firefox Setup 39.0.exe (not 39.0.3) from ftp.mozilla.org and replaced all files in my C:\Program Files\Mozilla Firefox Release directory with the "core" files from the Firefox 39.0.exe. 
Launched Firefox, got a restart to update prompt, restarted, 39.0.3 is now the current version.

This was after a system restart (it's a new day) and replacing those files. 

Since I lack knowledge, my best guess would be is that the initial update to 39.0.3 was never completed and the second restart finished it.

Before I did the (program) restart, I copied the files you requested.
(Reporter)

Comment 3

3 years ago
Created attachment 8645293 [details]
backup-update.log
(Reporter)

Comment 4

3 years ago
Created attachment 8645294 [details]
last-update.log
(Reporter)

Comment 5

3 years ago
Created attachment 8645295 [details]
update.log
(Reporter)

Comment 6

3 years ago
Created attachment 8645296 [details]
update.status
(Reporter)

Comment 7

3 years ago
If you'd like the update.mar please let me know.
The update.version file reads "39.0.3"

By the way, is there a way to upload multiple attachments at once to avoid the emails to y'all?

Comment 8

3 years ago
Just (re)installing the latest nightly will also trigger this.
The first run is fine, but close TB and then try to start it again...
Attachment #8645294 - Attachment mime type: text/x-log → text/plain
Attachment #8645293 - Attachment mime type: text/x-log → text/plain
Attachment #8645295 - Attachment mime type: text/x-log → text/plain

Comment 9

3 years ago
Removing AppData\Local\Thunderbird, uninstalling Daily (and Thunderbird) and then re-installing Daily again, fixes the issue...

Comment 10

2 years ago
were you running norton software on your device?

Comment 11

2 years ago
(In reply to philipp from comment #10)
> were you running norton software on your device?
Flags: needinfo?(alfredkayser)
Flags: needinfo?(KenSaunders)

Comment 12

2 years ago
No, I use Avast antivirus.
Flags: needinfo?(alfredkayser)
Closing old bugs as incomplete. If this is still an issue please file a new bug.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 6 months ago
Flags: needinfo?(KenSaunders)
Resolution: --- → INCOMPLETE
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