TB 38.1.0 freezes when adding an attachment if Adobe Acrobat 15.8 is enabled

UNCONFIRMED
Unassigned

Status

--
critical
UNCONFIRMED
3 years ago
3 years ago

People

(Reporter: fuzzynaval, Unassigned)

Tracking

({hang})

38 Branch
x86_64
Windows 8.1

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

3 years ago
User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:39.0) Gecko/20100101 Firefox/39.0
Build ID: 20150806001005

Steps to reproduce:

Modified pointr for directory to local directory.  Added receipent then selected attch.  Added  subject line then selected attachment.  Added text in body then selected attch.  Only adding jpg files, less than 20.


Actual results:

TB indicates nonresposive and will sit there all day.  Cancel the pgm.  Sometimes it works but most of the time it hanges.  I now take the long way and list the jpg's, select and indicate - send to mail recieptent.  This works every time. 


Expected results:

Attch should have been added to the email.  This is how it worked many releases ago.

OS - Win 8.1
(Reporter)

Updated

3 years ago
Keywords: 64bit
OS: Unspecified → Windows 8.1
Hardware: Unspecified → x86_64

Updated

3 years ago
Keywords: 64bit
Whiteboard: [dupeme?]

Comment 1

3 years ago
Please update to version 38.2.0.
Is it better?
Flags: needinfo?(fuzzynaval)
Whiteboard: [dupeme?] → [closeme 2015-08-25]
(Reporter)

Comment 2

3 years ago
No.  38.2.0 does not solve the problem.  What can I send you to help diagnose this problem.
Flags: needinfo?(fuzzynaval)

Comment 3

3 years ago
Does it work OK with *Windows'* started safe mode with networking enabled
- win8 http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-safe-mode

You wrote 'This is how it worked many releases ago".  Do you mean it also did not worked correctly in version 31?
(Reporter)

Comment 4

3 years ago
It has not worked correctly, for me, for the last few releases.  Starting in safe mode did not work.
(Reporter)

Comment 5

3 years ago
I have an old laptop that runs xp.  TB ver is 24.4 and it works fine for attaching files to an email.  What changes were made to handeling attachments since then?
(Reporter)

Comment 6

3 years ago
After much searching and reading I disabled Adobe Acrobat 15.8.20082.15957 and the "freeze" is gone.  TB loads my documents directly right away.  Anyone else solved the problem by disabling Adobe Acrobat?

Problem SOLVED until something new arrives.  How do we get feed back to Adobe?

Updated

3 years ago
Severity: normal → critical
Keywords: hang
Summary: TB 38.1.0 freezes when adding an attachment → TB 38.1.0 freezes when adding an attachment if Adobe Acrobat 15.8 is enabled
Whiteboard: [closeme 2015-08-25]
(Reporter)

Comment 7

3 years ago
TB 38.4.0 freezes when trying to attach documents.  If I list the documents and send them to mail recipient it works fine.  Very confusing.  What debug tools are available to help investigate the problem(s).
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