1194885 - Version 40 killed HP Simple Pass on HP laptop

Status: RESOLVED INVALID

(Web Compatibility :: Site Reports, defect)

Description

[Rick H]

User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0
Build ID: 20150807085045

Steps to reproduce:

HP dv7-6195us, Windows 10, Firefox 40. All current Windows 10 patches installed.

 Web site login screens no longer pop up the fingerprint login (via HP Simple Pass addin). That add-in shows in the FF screens. This was working in FF 39.03. Fingerprint login to the Windows 10 system works.


Actual results:

No fingerprint-enabled login screens on any site. This happened immediately after the FF 40 update. Windows startup/authentication with fingerprint works OK.

Happens on all web sites that used to work OK with v 39.0.3. Have ensured latest/current driver for the Biometric Device. 


Expected results:

On web site login screens, HP Simple Pass should pop up so that a fingerprint can be used to authenticate to the site. Essentially, fingerprint login to sites is broken.

Comment 1

[Loic]

It's up to HP to fix its product HP SimplePass to make it compatible with OSes and browsers.

Are you sure this add-on is compatible with Win 10?
http://h30434.www3.hp.com/t5/Notebook-Hardware/hp-simple-pass/m-p/5183287/highlight/true#M191215

Comment 3

[Karl Dubost💡 :karlcow]

The only reference I can find is 
http://support.hp.com/us-en/document/c03653209
which says valid with Windows 8.

Has it been fixed? I will close here.
But if the problem persists it is probably better to contact the HP support forum.
http://h30434.www3.hp.com/