T-Bird 38.1.0 does not start because a previous session was not shut down.

RESOLVED INCOMPLETE

Status

Thunderbird
Untriaged
RESOLVED INCOMPLETE
3 years ago
3 years ago

People

(Reporter: bruce korb, Unassigned)

Tracking

({hang})

38 Branch
Unspecified
Linux

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

3 years ago
User Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/44.0.2403.155 Safari/537.36

Steps to reproduce:

I got thunderbird into a wedged state somehow or another (different problem), so the windows all disappeared leading me to think it was not running.  I could not restart it because it was already running.


Actual results:

The new instance exited without leaving a clue about the problem.  I had to spend a half hour doing research to get me to where I could "ps -C thunderbird" to see that it was running and then shoot it down.


Expected results:

A window should pop up asking whether to simply exit or to kill the running tbird.  i.e. the window should offer to "kill -TERM $tbird_pid" and then start up tbird.

Comment 1

3 years ago
Please try 38.2.0 https://www.mozilla.org/en-US/thunderbird/
Flags: needinfo?(bkorb)
(Reporter)

Comment 2

3 years ago
I looked in the bug reports and didn't see a similar one.
If you believe you've fixed it, then I'll believe in you.
I will wait for it, but not by deliberately wedging t-bird
and seeing if I get a message upon restart.  "It's too hard."
Please close this if you've already fixed this issue.
Flags: needinfo?(bkorb)

Comment 3

3 years ago
If I understand correctly, A. your previous session did not shut down, and your next session appeared to have not started.  These aspects are indeed reported in other bugs.  But A. should not be happening in version 38 because there is a shut hang detector in version 38.

In any event, we can't test your environment. If the problem contineus the ball is in your court to try safe mode/provide more details about your environment
Status: UNCONFIRMED → RESOLVED
Last Resolved: 3 years ago
Keywords: hang
OS: Unspecified → Linux
Resolution: --- → INCOMPLETE
Summary: T-Bird 38.1.0 does not start → T-Bird 38.1.0 does not start because a previous session was not shut down.
(Reporter)

Comment 4

3 years ago
Thank you, Wayne.  "These aspects are indeed reported in other bugs" I did not select the right search term that brought them forward.  Bugzilla searching leaves a lot to be desired.

Since the hang is a rare occurrence (first time, actually), I didn't bother with a bug report for that.  I shot it down and all was well.  Still, when trying to start a session when there is an existing, windowless, non-communicative session still going, there needs to be a window that explains the situation.  Silently exiting is a really poor response.  By closing this, you are saying that 38.2 now detects the comatose session and alerts the user, correct?
(Reporter)

Comment 5

3 years ago
"But A. should not be happening in version 38 because there is a shut hang detector in version 38."

I guess another bug:  the "shut hang detector" failed.
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