Closed Bug 1196369 Opened 9 years ago Closed 9 years ago

Random letters not appearing on web pages.

Categories

(Core :: Graphics: Text, defect)

40 Branch
defect
Not set
normal

Tracking

()

RESOLVED WORKSFORME

People

(Reporter: vincent.comma.john, Unassigned)

Details

(Whiteboard: [gfx-noted])

Attachments

(1 file)

Attached image missing-letters_2.jpg
User Agent: Mozilla/5.0 (Windows NT 6.1; rv:40.0) Gecko/20100101 Firefox/40.0
Build ID: 20150812163655

Steps to reproduce:

For the last few days, on a variety of websites, some of the text is not visible.  This is Firefox version 40.0.2. The error is random.


Actual results:

I visit a webpage or look at an email formatted in HTML and the text is rendered in a way that randoms letters do not appear.    The text can be any letter in any word.  In the attached image only two letters appear in the product name, "Men's Bogey Windshirt."    


Expected results:

More than two letters appear in the product name, "Men's Bogey Windshirt."
Did you test with a fresh profile?
https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
Component: Untriaged → Graphics: Text
Flags: needinfo?(vincent.comma.john)
Product: Firefox → Core
Yes, I tried a new profile.  Same issue.  Is there some setting -- browser or otherwise -- that might block CSS.  Could stylesheet data created by scripts be blocked some place.    

Today I was on Paypal and much of the text did not display in Firefox, Explorer and Chrome.         

It is getting tough to get things done.
Flags: needinfo?(vincent.comma.john)
At top of the screen the Paypal Buttons show Log n and Sign p .  If I Copy and paste into Notepad it shows Log In and Sign Up.  Weird.
Could you type about:support in the location bar and copy here the section "graphics", please.
The problem happens in multiple browsers?
Flags: needinfo?(vincent.comma.john)
Yes, the issue happened Firefox, IE and Chrome but not Opera.  I found a suggestion elsewhere that indicated that if you have several variants of some fonts, Helevetica in my case, that they can conflict and cause browser issues.    

In my case it was an oblique variant that Windows considered a system file.  Windows doesn't make it easy to work with those.  The moment I deleted that file with a program called Nexus Font everything cleared up.
Status: UNCONFIRMED → RESOLVED
Closed: 9 years ago
Flags: needinfo?(vincent.comma.john)
Resolution: --- → WORKSFORME
Whiteboard: [g
Whiteboard: [g → [gfx-noted]
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