cannot erase contact. error executing cmd_delete command



Address Book
3 years ago
2 years ago


(Reporter: vincentgoudard, Unassigned)


38 Branch

Firefox Tracking Flags

(Not tracked)




3 years ago
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:39.0) Gecko/20100101 Firefox/39.0
Build ID: 20150806001005

Steps to reproduce:

Opened the contact window, selected a contact, pressed delete.
A popup window asked for confirmation, i clicked ok.

System info :
macbook pro 15" 2011 / OSX 10.10.5

Actual results:

Nothing. The contact is still here.

Expected results:

The contact should've been deleted.

Comment 1

3 years ago
Is it only one contact that fails?
Please check error console.
Also check that the addressbook file in the thunderbird profile is not readonly.
Does it happen in safe mode?
Flags: needinfo?(vincentgoudard)

Comment 2

3 years ago
It does not fail on all contact but many of them. (some imap linkage here ?)

Safe mode seem to show the same behaviour.

Console error show this at startup :

Horodatage : 27/08/2015 18:15:53
Erreur : uncaught exception: 2147746065

And this when I click "OK" on the erase-confirmation popup :

Horodatage : 27/08/2015 18:17:19
Erreur : An error occurred executing the cmd_delete command: [Exception... "Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIAbDirectory.deleteCards]"  nsresult: "0x80004001 (NS_ERROR_NOT_IMPLEMENTED)"  location: "JS frame :: chrome://messenger/content/addressbook/abCommon.js :: AbDelete :: line 312"  data: no]
Fichier Source : chrome://global/content/globalOverlay.js
Ligne : 80

FYI, I was trying to remove duplicate contacts.
Flags: needinfo?(vincentgoudard)


3 years ago
Component: Untriaged → Account Manager
Summary: cannot erase contact → cannot erase contact. error executing cmd_delete command

Comment 3

3 years ago
Maybe those contacts are in some read-only addressbook, e.g. LDAP. Are you on the "All addressbook" node? Try to select your Personal Addressbook in the left AB tree.
Component: Account Manager → Address Book

Comment 4

2 years ago
Cannot delete a contact from a mailing LIST within the quick search results.
Works fine in the main address book, but not in the sub-address books or "lists".

Go into a sub-address book (a "list"), search on a name, select the name, click the delete button or right-click > delete, and nothing happens.
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