1198965 - TBird 38.2.0 sends email with blank body

Status: RESOLVED INVALID

(Thunderbird :: Untriaged, defect)

Description

[Dan Bellerue]

User Agent: Mozilla/5.0 (Windows NT 5.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/44.0.2403.130 Safari/537.36 OPR/31.0.1889.161

Steps to reproduce:

Click Write - enter To address, Tab - enter subject, Tab - enter content text in the Body - click Send.


Actual results:

Recipient sees email with blank Body.
Sent folder displays email with blank Body.


Expected results:

Email should display content text in Body.

Comment 1

[Dan Bellerue]

Additional information: In one case the recipient sees the text in the body of a reply email, but the font is very small and the original text is reformatted.

Comment 2

[WADA:World Anti-bad-Duping Agency]

To bug opener, can you attach mail data to this bug?
   Save the sent mail in Sent folder to xxx.eml,
   Attach the xxx.eml file to this bug via "Add an attachment" link of this bug.
If the mail is generated by Reply or Forward of Thunderbird, attach .eml file of the replied mail or forwarded mail too, please.

If mail address etc. is sensitive data for you, or sensitive data is contained in mail data, remove or replace tham in .eml file using Text Editor before attaching .eml file.

When your prolem started to occur?
After upgrade to Thunderbird 38.2.0 from older version of Thunderbird?

Comment 3

[Dan Bellerue]

Attachment: test.eml

Comment 4

[Dan Bellerue]

Upgraded from older version

Comment 5

[WADA:World Anti-bad-Duping Agency]

(In reply to Dan Bellerue from comment #3)
> test.eml

No data for message body of text/plain mail source.

(In reply to Dan Bellerue from comment #4)
> Upgraded from older version

No problem before upgrade to Tb 38.2.9?
Did your problem start to occur by "upgarade to Tb 38.2.0"?

Did you actually typed some characters in message body field of Tb's composer window?
(I can generate such mail data only by "composing mail without typing mail body text data").
Did you compose the mail in Plain Text mode? or HTML mode by Thunderbird?
Some addon can affect on message body content of mail, and sddon sometimes misbehaves after upgrade of Tb.
Doess your problem occur with Tb's safe mode?
(thunderbird.exe -saafe-mode, or "Restart with Addon Disabled" of Help menu.)

Comment 6

[Dan Bellerue]

Problem occurred before upgrade.
Delivery Format = Auto-Detect 
In safe mode, the problem does not occur.

Comment 7

[WADA:World Anti-bad-Duping Agency]

(In reply to Dan Bellerue from comment #6)
> In safe mode, the problem does not occur.
> Problem occurred before upgrade.

It indicates that your problem caused by addon which doesn't work well some new Thuderbird versions including Tb 38.2.0, even if the addon worked pretty well with older Tb versions.
Which addon was cause of your problem?

> Delivery Format = Auto-Detect

It implies that you composed the test mail in HTML mode.
Even though you composed in HTML mode, test mail was generated as text/plain.
It indicates that phenomenon of bug 414299 happened.
This may affect on addon's behavior.

A known workaround of issue of bug 414299.
  msgcompose.text_color = #000000 => change to other than default value. e.g. #000001

Is your problem(caused by addon) resolved by this change?
(because bug 414299 is bypassed, mail composed in HTML mode is sent as text/html mail)

Comment 8

[Wayne Mery (:wsmwk)]

see comment 7.
If you have determined the addon causing the problem, please fill in the whiteboard