Closed Bug 1199030 Opened 10 years ago Closed 10 years ago

[VPN: Support Request] Cannot connect to Jenkins with VPN

Categories

(Infrastructure & Operations Graveyard :: Servicedesk, task)

Product:
Infrastructure & Operations Graveyard
Component:
Servicedesk
Type:
task
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
RESOLVED FIXED

People

(Reporter: KTucker, Assigned: dparsons)

Details

Even though I have a ldap account and updated the VPN config file with my credentials, I am unable to connect to Jenkins through VPN. The connection keeps timing out. We believe this to be a firewall issue.
Blocking QA work. Can someone please take a look at the access issue? Same issue for 3 LDAP accounts recently created. ktucker@qanalydocs.com jmercado@qanalydocs.com nnelson@qanalydocs.com
Please tell me the hostname/IP address and port numbers you're trying to connect to.
Our ip is 50.125.118.187 I just need http access for now so port 80
I need to know the IP address or hostname of what you are trying to connect TO. You say you're having trouble reaching "Jenkins" but that doesn't mean anything to me. I need to know exactly which host you're trying to connect _to_. Thanks.
openvpn.scl3.mozilla.com 10.22.73.155
http://jenkins1.qa.scl3.mozilla.com/ The IP is 10.22.73.155 This is what I am trying to connect to.
I have verified that your account already has the correct permissions to access jenkins1.qa.scl3.mozilla.com. While you're connected to the VPN, what happens when you try to ping that host? Can you show me? Thanks.
Assignee: vpn-support → dparsons
I can't connect to the VPN. I get this error "The VPN connection failed because the connection attempt timed out."
OK - transferring this bug to the service desk who can better assist with this issue, as it seems to be related to your own computer/OS and not the VPN service itself.
Component: Mozilla VPN: Support requests → Servicedesk
QA Contact: dparsons → moconnor
We resolved this. I can now connect. Thanks for your help.
Status: NEW → RESOLVED
Closed: 10 years ago
Resolution: --- → FIXED
Product: Infrastructure & Operations → Infrastructure & Operations Graveyard
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