Closed Bug 1200868 Opened 10 years ago Closed 8 years ago

Crash reporter can't fetch app.reportCrashes

Categories

(Firefox OS Graveyard :: Gaia::System, defect)

Product:
Firefox OS Graveyard
Component:
Gaia::System
Platform:
ARM
Gonk (Firefox OS)
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

(b2g-v2.1 affected, b2g-v2.2 affected, b2g-master affected)

Status:
RESOLVED WONTFIX
Tracking Flags:
Tracking Status
b2g-v2.1 --- affected
b2g-v2.2 --- affected
b2g-master --- affected

People

(Reporter: nhirata, Unassigned)

Details

(Keywords: regression)

1. crash 2. make sure wifi is on 3. reboot the device Expected: usually it sends by this point Actual: checking logcat, there's an issue where it doesn't fech app.reportCrashes I/GeckoDump( 320): Crash reporter : Can't fetch app.reportCrashes. Exception: [Exception... "Component returned failure code: 0x8000ffff (NS_ERROR_UNEXPECTED) [nsIPrefBranch.getBoolPref]" nsresult: "0x8000ffff (NS_ERROR_UNEXPECTED)" location: "JS frame :: chrome://b2g/content/shell.js :: shell_reportCrash :: line 151" data: no] Build ID 20150901190039 Gaia Revision c2582f4be03cd12124b96a263c8d14c774f0ffe4 Gaia Date 2015-09-01 17:03:45 Gecko Revision https://hg.mozilla.org/mozilla-central/rev/e47423c019643792e6de894cfcee598dead4d3ba Gecko Version 43.0a1 Device Name aries Firmware(Release) 4.4.2 Firmware(Incremental) eng.worker.20150901.182105 Firmware Date Tue Sep 1 18:21:13 UTC 2015 Bootloader s1
[Blocking Requested - why for this release]: This is a regression and we need it for Crash Reports; otherwise we won't understand how stable this will be out in the field: https://crash-stats.mozilla.com/topcrasher/products/B2G
Severity: normal → critical
blocking-b2g: --- → 2.5?
status-b2g-master: --- → affected
Keywords: qablocker, regression, regressionwindow-wanted
QA Contact: mshuman
False alarm on the not sending. I forgot engineering builds don't send crash reports. We still need to figure out why/when the reportCrashes are happening.
blocking-b2g: 2.5? → ---
Summary: Crash reporter can't fetch app.reportCrashes; doesn't send Crash Reports → Crash reporter can't fetch app.reportCrashes
I am able to reproduce the app.reportCrashes exception on both 2.2 and 2.1 builds, so this isn't a recent regression. Removing regression-window-wanted keyword. Environmental Variables: Device: Flame 2.1 BuildID: 20150723133047 Gaia: 9dba58d18006e921546cec62c76074ce81e16518 Gecko: 41e10c6740be Version: 34.0 (2.1) Firmware Version: v18D User Agent: Mozilla/5.0 (Mobile; rv:34.0) Gecko/34.0 Firefox/34.0 Environmental Variables Device: Flame 2.2 BuildID: 20150901032503 Gaia: 335cd8e79c20f8d8e93a6efc9b97cc0ec17b5a46 Gecko: 504665629f49 Version: 37.0 (2.2) Firmware Version: v18D User Agent: Mozilla/5.0 (Mobile; rv:34.0) Gecko/34.0 Firefox/34.0
QA Whiteboard: [QAnalyst-Triage?]
status-b2g-v2.1: --- → affected
status-b2g-v2.2: --- → affected
Flags: needinfo?(jmercado)
Keywords: regressionwindow-wanted
Keyword regressionwindow-wanted was removed per discussion with Naoki.
QA Whiteboard: [QAnalyst-Triage?] → [QAnalyst-Triage+]
Flags: needinfo?(jmercado)
Firefox OS is not being worked on
Status: NEW → RESOLVED
Closed: 8 years ago
Resolution: --- → WONTFIX
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