1200921 - [ACL][Whatsapp] Not able to launch WA after system updated

Status: RESOLVED WONTFIX

(Tech Evangelism Graveyard :: Preinstalled B2G Apps, defect, P1)

Description

[Mike Lien[:mlien]]

[Build Information]
Build: W593_USER_0824_EUR
ACL: 0.1.39
Whatsapp: 2.12.252-omrel1.0.13

[Step to Reproduce]
1. Connect to network
2. Drag down notification page
3. Press update nitification
4. Download and install system update
5. After update finished -> Launch Whatsapp

[Actual Result]
Whatsapp cannot be launched successfully, it will stuck on initial page (app icon on the middle of page)

[Expected Result]
Whatsapp can be launched and normal use

Comment 1

[Pete Blumenthal (OpenMobile)]

Please clarify:
"Download and install system update" - what was updated? ACL, WhatsApp?
You list version information - was that before or after the update?
Why are you testing on EUR?
We are testing with W595_USER_SMS_0820.pac. I can't tell by that firmware version if that is newer or older. Please advise.

thanks.

Comment 2

[Mike Lien[:mlien]]

W593_USER_0824_EUR is the TA version and this is the original(before update) version
I just execute the system update and launch whatsapp again

Comment 3

[David Palomino [:dpalomino]]

Hi, 

+ Vance

Vance, can you confirm that this is not happening with the version that is being manufactured? I mean, I understand that if there is a system update notification, is because we are not using the final version. Am I right? Just to double check if this is a problem that would appear with real users. 

Thanks!
David

Comment 4

[Vance Chen [:vchen][skype:vance.lucida][[e-mail]]]

(In reply to David Palomino [:dpalomino] from comment #3)
> Hi, 
> 
> + Vance
> 
> Vance, can you confirm that this is not happening with the version that is
> being manufactured? I mean, I understand that if there is a system update
> notification, is because we are not using the final version. Am I right?
> Just to double check if this is a problem that would appear with real users. 
> 
> Thanks!
> David

Hi David 

OK will check with ZTE, but the thing is, if indeed there is a problem to run Whatsapp after FOTA, then eventually users will run into this problem, right? Unless there won't be any FOTA for Open C2

Comment 5

[David Palomino [:dpalomino]]

Hi Vance, 

Right, we need to assure that FOTAs are going to work with ACL and wo/ loosing any user information, that's very important because almost sure that there will be FOTAs in the future. But I think we can work this in the future, and we need also to clarify if the manufactured version of the device is working well... 

Cheers!
David

Comment 6

[Beatriz Rodríguez [:brg]]

I have just reproduced this bug (WA is not launched after system update) then I have uninstall ACL, then download and install it (v41) and then WA is working fine.
I hope it helps to investigate the issue.

Comment 7

[Didem Ersoz [:didem]]

This is not a blocker for the launch but remains to be a P1. I am investigating a way to enable OM to reproduce the issue, in other words, a way to mimic OTA to induce the issue.

Comment 8

[Mike Lien[:mlien]]

verify again, currently check for update will return request.status:404

Comment 9

[Mike Lien[:mlien]]

verify with ACL 0.1.72 and Whatsapp 2.12.287-omrel1.0.20, still the same from comment 8

Comment 10

[Pete Blumenthal (OpenMobile)]

Mike - Please provide ability to reproduce this issue. I see no System update on Notification drop down. and have never seen or  been able to reproduce this. If I select "Check for Updates" from Settings -> Device Information, I get "There was an error when check-ing for updates"  How are you continuing to validate this issue?

Comment 11

[Mike Lien[:mlien]]

the same with you, please contact with ZTE if this still can be verified

Comment 12

[Sylvestre Ledru [:Sylvestre]]

Mass closing on Tech Evangelism::Preinstalled B2G App as Firefox OS is no longer a thing.

Comment 13

[Sylvestre Ledru [:Sylvestre]]

Mass closing on Tech Evangelism::Preinstalled B2G App as Firefox OS is no longer a thing.

Comment 14

[Sylvestre Ledru [:Sylvestre]]

Mass closing on Tech Evangelism::Preinstalled B2G App as Firefox OS is no longer a thing.