History tiles aren't showing on New Tab in full release of Firefox

NEW
Assigned to

Status

Content Services Graveyard
General
--
critical
2 years ago
2 years ago

People

(Reporter: Aaron, Assigned: emtwo)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

Attachments

(1 attachment)

(Reporter)

Description

2 years ago
Created attachment 8656797 [details]
Screen Shot 2015-09-03 at 1.40.34 PM.png

Not sure if it's just a problem with my machine, or a larger issue... but the only tile images that load are Suggested Sites. All my history sites are blank.

Please advise as to whether this is isolated to me, or all Firefox users.

Thanks!
(Assignee)

Comment 1

2 years ago
(In reply to Aaron from comment #0)
> Created attachment 8656797 [details]
> Screen Shot 2015-09-03 at 1.40.34 PM.png
> 
> Not sure if it's just a problem with my machine, or a larger issue... but
> the only tile images that load are Suggested Sites. All my history sites are
> blank.
> 
> Please advise as to whether this is isolated to me, or all Firefox users.
> 
> Thanks!

Hey Aaron,

I wasn't able to reproduce this with a fresh download of Firefox release. The thumbnails used for history tiles are captured in the background and may not be immediately visible. They also may not be visible if they haven't been cached and you have a slow or no internet connection.

When did you start seeing this issue? Does it look the same for all new tabs that you open?
(Reporter)

Comment 2

2 years ago
I started seeing this issue yesterday... every single time I open New Tab.

Guess it's my machine then :/
(Assignee)

Comment 3

2 years ago
Can you go to "about:support" and share you Firefox version, build ID and user agent?

Thakns!
(Reporter)

Comment 4

2 years ago
41.0b6

20150831172306
(Assignee)

Comment 5

2 years ago
Hey Aaron, that version didn't have an issue for me. Are you still seeing this issue? Could you do some troubleshooting? Try disabling add-ons to see if that helps? Also try changing your cog-menu settings to turn off/on suggested tiles and see if that helps?

Are you seeing the same issue if you use your profile with other versions of Firefox?
(Assignee)

Updated

2 years ago
Flags: needinfo?(athornburgh)
(Reporter)

Comment 6

2 years ago
Hi Marina - it's just taking Firefox a reaaaaally long time to capture a page image, I think. But we're good. Thanks for investigating this issue and for following up!

-A
Flags: needinfo?(athornburgh)
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