Thunderbird freezes and screen resolution changes under Windows 10

RESOLVED INCOMPLETE

Status

Thunderbird
Untriaged
RESOLVED INCOMPLETE
2 years ago
2 years ago

People

(Reporter: Mark Kennedy, Unassigned)

Tracking

38 Branch

Firefox Tracking Flags

(Not tracked)

Details

Attachments

(1 attachment)

(Reporter)

Description

2 years ago
Created attachment 8659837 [details]
Thunderbird changing size and apparent resolution while freezing temporarily under Windows 10.png

User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0
Build ID: 20150826023504

Steps to reproduce:

While migrating through different folder, e.g. from in to Sent box have random 'freezes' and changes in Thunderbird apparent screen/resolution size.

This began after I updated to Win 10.


Actual results:

For about 10 seconds Thunderbird stops responding while the screen has reduced in size from full screen to partial and the apparent resolution has changed.

I took a screen print with Thunderbird 'not responding'.  Note that it was in full screen mode and has reduced in size and moved to the upper right of the screen.


Expected results:

Folder should have opened without the window or resolution size changing.

Comment 1

2 years ago
Start *Windows'* safe mode with networking enabled
- win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10
Still In Windows safe mode, start thunderbird in safe mode
- http://support.mozillamessaging.com/en-US/kb/safe-mode

Does problem go away?
Flags: needinfo?(mark.kennedy)

Comment 2

2 years ago
If you still see this when using a current version please offer more information.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 2 years ago
Flags: needinfo?(mark.kennedy)
Resolution: --- → INCOMPLETE
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