1204954 - Firefox Crashing on Youtube

Status: RESOLVED INCOMPLETE

(Firefox :: Untriaged, defect)

Description

[Jeffrey Thomas]

User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0
Build ID: 20150826023504

Steps to reproduce:

I refreshed firefox after it started crashing on any youtube video.  I am on windows 8


Actual results:

Browser froze Not Responding error


Expected results:

I can watch youtube videos as I have been able to until last night 9/14.  NO SETTINGS HAVE CHANGED ON MY COMPUTER.

Comment 1

[[:Towkir] Ahmed]

Please try to start firefox on a fresh profile 
https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

Beside, try to start in safe mode if first one fails
https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

Comment 2

[Paul Oiegas [:poiegas], PM for (Ecosystem QA, Services QA, WebCompat QA, Ads QA, and Solo QA teams)]

Hi Jeffry,

Did you followed the steps mentioned by Ahmed ? Firefox 42.0 was released and your issue could have been fixed in the latest release. 
You could also try to update the Flash plugin, it may be outdated an cause crashes because of this.

Can you please verify if this still reproduces and report back ?


Thanks,
Paul.

Comment 3

[Paul Oiegas [:poiegas], PM for (Ecosystem QA, Services QA, WebCompat QA, Ads QA, and Solo QA teams)]

Considering the fact that the reporter did not provided more information on my request, I will mark this issue as resolved - incomplete. 
If you can still reproduce this, feel free to reopen it and provide the requested information.

Thanks,
Paul