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Firefox continuously shows the "We've rebuilt Sync to make it easier..." bar without anyway to make it stop

RESOLVED WONTFIX

Status

()

Firefox
Sync
RESOLVED WONTFIX
3 years ago
3 years ago

People

(Reporter: jrmuizel, Unassigned)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

3 years ago
This is annoying
Sync 1.1 is reaching EOL. To stop seeing that, do one of the following:

1) disconnect from legacy Sync 
2) upgrade to FxA Sync
Status: NEW → RESOLVED
Last Resolved: 3 years ago
Resolution: --- → WONTFIX
(Reporter)

Comment 2

3 years ago
Perhaps the bar could give the option to disconnect or at least open the sync preferences?
(In reply to Jeff Muizelaar [:jrmuizel] from comment #2)
> Perhaps the bar could give the option to disconnect or at least open the
> sync preferences?

Sorry for the delay - there should be an "upgrade" button on the infobar. If you don't see this, could you please attach a screenshot?
(Reporter)

Comment 4

3 years ago
There's an upgrade button but no way to disconnect
(Reporter)

Comment 5

3 years ago
Maybe it's not worth having but I put up with bar for a long time before filing this bug and disconnecting sync. Is there telemetry on the number of people in a similar situation? i.e. those who have been prompted to do something but never did.
(In reply to Jeff Muizelaar [:jrmuizel] from comment #4)
> There's an upgrade button but no way to disconnect

Right - the upgrade button takes you to Sync preferences where you can disconnect - but I agree that's probably not obvious. Given we are soon killing the old Sync completely, I opened bug 1205928 to try and find something sane to do for users who are still putting up with it.

(In reply to Jeff Muizelaar [:jrmuizel] from comment #5)
> Maybe it's not worth having but I put up with bar for a long time before
> filing this bug and disconnecting sync. Is there telemetry on the number of
> people in a similar situation? i.e. those who have been prompted to do
> something but never did.

Firefox is reporting this via FHR, but for various reasons we don't have access to this data in a sane way. However, we do know from the server logs that a significant number of users are still hitting the legacy servers, so we can assume that all of these using Firefox 38 (iirc?) or later are seeing this infobar.
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