Entering numbers using the keypad doesn't work very well

RESOLVED WORKSFORME

Status

Infrastructure & Operations
Telecom
RESOLVED WORKSFORME
2 years ago
2 years ago

People

(Reporter: francois, Unassigned)

Tracking

Details

(Reporter)

Description

2 years ago
I ran into this problem on two occasions in the past two days:

1- calling my credit card company: i had to entering my card number and pin and it was really hard to get it to pick it up properly (had to try 3-4 times each)

2- calling Egencia: i was unable to enter the itinerary number using the keypad and had to read it out to an agent instead
(Reporter)

Comment 1

2 years ago
I haven't had that problem in a little while.
Status: NEW → RESOLVED
Last Resolved: 2 years ago
Resolution: --- → WORKSFORME
We did have DTMF issues with one of the phone companies several months back... I must have missed this bug when I was looking for related issues after they got it fixed. Thanks for following up!
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