1207745 - Signing in with an incorrect google account at the partnerportal leaves you unable to sign in with a different account

Status: RESOLVED FIXED

(Release Engineering :: Release Requests, defect)

Description

[Mike Kaply [:mkaply] (PTO until Sept 14)]

I went to:

https://partnerportal.paas.allizom.org/en-US/downloads/

And accidentally signed in with my google account that is not authorized.

Ir gave me the error, but when I clicked "Try Again", the auth dialog popped up and disappeared and I got the same error.

There was no opportunity to select a different Google account to try again.

Comment 1

[Shane Caraveo (:mixedpuppy)]

This is fixed now, you'll be able to see the email address you logged in with, and you'll be able to switch users.

https://github.com/mozilla/partner-distro-portal/commit/81e443dac3b6d303ff81f733ac9c76874581aaac

Comment 2

[Mike Kaply [:mkaply] (PTO until Sept 14)]

This is not working for me on:

https://partnerportal.paas.allizom.org/en-US/downloads/

I click "Sign in with Google to continue", a window pops up and go away and I get:


Access Denied

Your account does not have access to download any partner distributions. If you feel this is in error, please contact your partner representative at Mozilla. Provide them with this access id: us-east-1:ce1c8a08-9319-471a-b063-75232481de43

Try Again 


Try again takes me to the signin page.


Incidentally, this new process seems quite problematic (especially with regards to requiring a google login)

Why are we hiding partner builds behind a login? Was there a problem having them public?

Comment 3

[Mike Kaply [:mkaply] (PTO until Sept 14)]

Also I just tried to login with the account I gave access to ([e-mail]) and it isn't working:

Your account does not have access to download any partner distributions. If you feel this is in error, please contact your partner representative at Mozilla. Provide them with this access id: us-east-1:70d5856e-50eb-47ee-a9de-2d96a94f0238

Comment 4

[Shane Caraveo (:mixedpuppy)]

Try the live site, the paas site is a dev site.  https://fxpartners.mozilla.com/

Comment 5

[Shane Caraveo (:mixedpuppy)]

(In reply to Mike Kaply [:mkaply] from comment #2)

> Incidentally, this new process seems quite problematic (especially with
> regards to requiring a google login)

Is it because the google login, or the issue of switching accounts?

> Why are we hiding partner builds behind a login? Was there a problem having
> them public?

We have partners that cannot have builds public until release/announcement.  This gives us one system to handle all our partner accounts.

Comment 6

[Mike Kaply [:mkaply] (PTO until Sept 14)]

The google account requirement.

You're making the assumption that everyone has a Google account. Also for our test teams, this adds another level of work trying to get the builds.

Comment 7

[Shane Caraveo (:mixedpuppy)]

(In reply to Mike Kaply [:mkaply] from comment #6)
> The google account requirement.
> 
> You're making the assumption that everyone has a Google account. 

The intention is to switch over to firefox accounts in the future.  

> Also for
> our test teams, this adds another level of work trying to get the builds.

Getting a google account or something else?


Did the live site work for you?

Comment 8

[Mike Kaply [:mkaply] (PTO until Sept 14)]

> Did the live site work for you?

No, I sent you email.

> Getting a google account or something else?

The whole process. I'll talk to the team and make sure they have Google accounts to use. Being able to send them download links was much nicer.