1208060 - Invalid error: no camera or microphone found

Status: NEW

(Core :: WebRTC: Audio/Video, defect, P3)

Description

[Ian Bicking (:ianbicking)]

After conversing for a while and tab sharing, my mic stopped working.  Then I tried to reconnect and it failed with the message "No camera or microphone found."  From the browser console (with some extra context):

survey.js:349:8
Loop:Error occurred whilst fetching favicon favicon not found for uri MozLoopAPI.jsm:949
Loop:notifyStatusChanged with reason: null MozLoopService.jsm:292
Loop:hawkRequest: /rooms/k6G2EMuQ1ho 2 MozLoopService.jsm:688
Loop:promiseRegisteredWithServers: registration already completed or in progress: 2 MozLoopService.jsm:433
Loop:hawkRequestInternal:  2 /rooms/k6G2EMuQ1ho POST MozLoopService.jsm:602
Loop:Loop hawkRequest error: Object { code: 400, errno: 203, error: "Can't update status for a room you …" } MozLoopService.jsm:706
Loop:Object { code: 400, errno: 203, error: "Can't update status for a room you …" } LoopRooms.jsm:795
Loop:notifyStatusChanged with reason: null MozLoopService.jsm:292
about:loopconversation#k6G2EMuQ1ho : Unable to run script because scripts are blocked internally. <unknown>
Loop:Error occurred whilst fetching favicon favicon not found for uri MozLoopAPI.jsm:949
The Components object is deprecated. It will soon be removed. utils.js:9:0
Loop:Error occurred whilst fetching favicon favicon not found for uri MozLoopAPI.jsm:949
OT.Publisher.onStreamAvailableError SourceUnavailableError: Unknown Error while getting user media sdk.js:3399:13

OT.exception :: title: Unable to Publish (1500) msg: GetUserMedia sdk.js:3399:13

1500 Unknown Error while getting user media sdk.js:3399:13

OT.exception :: title: Unable to Publish (1500) msg: Unknown Error while getting user media sdk.js:3399:13

Loop:notifyStatusChanged with reason: null MozLoopService.jsm:292
Loop:hawkRequest: /rooms/k6G2EMuQ1ho 2 MozLoopService.jsm:688
Loop:promiseRegisteredWithServers: registration already completed or in progress: 2 MozLoopService.jsm:433
Loop:hawkRequestInternal:  2 /rooms/k6G2EMuQ1ho POST MozLoopService.jsm:602
TextChatEntriesView.componentDidUpdate exception Error: Minified exception occurred; use the non-minified dev environment for the full error message and additional helpful warnings.
Stack trace:
[137]</n@chrome://browser/content/loop/shared/libs/react-0.12.2.js:16:5715
[32]</i.getDOMNode@chrome://browser/content/loop/shared/libs/react-0.12.2.js:13:2043
TextChatEntriesView<.componentDidUpdate/<@chrome://browser/content/loop/shared/js/textChatView.js:145:24
FrameRequestCallback*TextChatEntriesView<.componentDidUpdate@chrome://browser/content/loop/shared/js/textChatView.js:143:1
[7]</<.notifyAll@chrome://browser/content/loop/shared/libs/react-0.12.2.js:12:5825
[79]</d.close@chrome://browser/content/loop/shared/libs/react-0.12.2.js:15:3098
[104]</r.closeAll@chrome://browser/content/loop/shared/libs/react-0.12.2.js:15:28609
[104]</r.perform@chrome://browser/content/loop/shared/libs/react-0.12.2.js:15:28068
[104]</r.perform@chrome://browser/content/loop/shared/libs/react-0.12.2.js:15:27988
[88]</<.perform@chrome://browser/content/loop/shared/libs/react-0.12.2.js:15:12567
[88]</M<@chrome://browser/content/loop/shared/libs/react-0.12.2.js:15:12797
[104]</r.closeAll@chrome://browser/content/loop/shared/libs/react-0.12.2.js:15:28609
[104]</r.perform@chrome://browser/content/loop/shared/libs/react-0.12.2.js:15:28068
[54]</p.batchedUpdates@chrome://browser/content/loop/shared/libs/react-0.12.2.js:14:7657
s@chrome://browser/content/loop/shared/libs/react-0.12.2.js:15:11690
[40]</L.replaceState@chrome://browser/content/loop/shared/libs/react-0.12.2.js:13:16904
[40]</L.setState@chrome://browser/content/loop/shared/libs/react-0.12.2.js:13:16743
ActiveRoomStoreMixin._onActiveRoomStateChanged@chrome://browser/content/loop/js/roomViews.js:45:9
triggerEvents@chrome://browser/content/loop/shared/libs/backbone-1.2.1.js:351:32
triggerApi@chrome://browser/content/loop/shared/libs/backbone-1.2.1.js:339:19
eventsApi@chrome://browser/content/loop/shared/libs/backbone-1.2.1.js:137:1
Events.trigger@chrome://browser/content/loop/shared/libs/backbone-1.2.1.js:329:1
baseStorePrototype.setStoreState@chrome://browser/content/loop/shared/js/store.js:52:9
loop.store.RoomStore<._onActiveRoomStoreChange@chrome://browser/content/loop/js/roomStore.js:138:7
triggerEvents@chrome://browser/content/loop/shared/libs/backbone-1.2.1.js:351:32
triggerApi@chrome://browser/content/loop/shared/libs/backbone-1.2.1.js:339:19
eventsApi@chrome://browser/content/loop/shared/libs/backbone-1.2.1.js:137:1
Events.trigger@chrome://browser/content/loop/shared/libs/backbone-1.2.1.js:329:1
baseStorePrototype.setStoreState@chrome://browser/content/loop/shared/js/store.js:54:7
ActiveRoomStore<.connectionFailure@chrome://browser/content/loop/shared/js/activeRoomStore.js:589:1
Dispatcher.prototype._dispatchNextAction/<@chrome://browser/content/loop/shared/js/dispatcher.js:75:11
Dispatcher.prototype._dispatchNextAction@chrome://browser/content/loop/shared/js/dispatcher.js:73:7
Dispatcher.prototype.dispatch@chrome://browser/content/loop/shared/js/dispatcher.js:47:7
OTSdkDriver.prototype._onOTException@chrome://browser/content/loop/shared/js/otSdkDriver.js:914:9
executeListenersAsyncronously/</<@chrome://browser/content/loop/libs/sdk.js:3000:16
handleMessage@chrome://browser/content/loop/libs/sdk.js:4061:11
EventListener.handleEvent*@chrome://browser/content/loop/libs/sdk.js:4072:7
@chrome://browser/content/loop/libs/sdk.js:4004:2
@chrome://browser/content/loop/libs/sdk.js:15:1
@chrome://browser/content/loop/libs/sdk.js:13:1
 textChatView.js:148:13

TextChatEntriesView.componentDidUpdate exception Error: Minified exception occurred; use the non-minified dev environment for the full error message and additional helpful warnings.
Stack trace:
[137]</n@chrome://browser/content/loop/shared/libs/react-0.12.2.js:16:5715
[32]</i.getDOMNode@chrome://browser/content/loop/shared/libs/react-0.12.2.js:13:2043
TextChatEntriesView<.componentDidUpdate/<@chrome://browser/content/loop/shared/js/textChatView.js:145:24
FrameRequestCallback*TextChatEntriesView<.componentDidUpdate@chrome://browser/content/loop/shared/js/textChatView.js:143:1
[7]</<.notifyAll@chrome://browser/content/loop/shared/libs/react-0.12.2.js:12:5825
[79]</d.close@chrome://browser/content/loop/shared/libs/react-0.12.2.js:15:3098
[104]</r.closeAll@chrome://browser/content/loop/shared/libs/react-0.12.2.js:15:28609
[104]</r.perform@chrome://browser/content/loop/shared/libs/react-0.12.2.js:15:28068
[104]</r.perform@chrome://browser/content/loop/shared/libs/react-0.12.2.js:15:27988
[88]</<.perform@chrome://browser/content/loop/shared/libs/react-0.12.2.js:15:12567
[88]</M<@chrome://browser/content/loop/shared/libs/react-0.12.2.js:15:12797
[104]</r.closeAll@chrome://browser/content/loop/shared/libs/react-0.12.2.js:15:28609
[104]</r.perform@chrome://browser/content/loop/shared/libs/react-0.12.2.js:15:28068
[54]</p.batchedUpdates@chrome://browser/content/loop/shared/libs/react-0.12.2.js:14:7657
s@chrome://browser/content/loop/shared/libs/react-0.12.2.js:15:11690
[40]</L.replaceState@chrome://browser/content/loop/shared/libs/react-0.12.2.js:13:16904
[40]</L.setState@chrome://browser/content/loop/shared/libs/react-0.12.2.js:13:16743
ActiveRoomStoreMixin._onActiveRoomStateChanged@chrome://browser/content/loop/js/roomViews.js:45:9
triggerEvents@chrome://browser/content/loop/shared/libs/backbone-1.2.1.js:351:32
triggerApi@chrome://browser/content/loop/shared/libs/backbone-1.2.1.js:339:19
eventsApi@chrome://browser/content/loop/shared/libs/backbone-1.2.1.js:137:1
Events.trigger@chrome://browser/content/loop/shared/libs/backbone-1.2.1.js:329:1
baseStorePrototype.setStoreState@chrome://browser/content/loop/shared/js/store.js:52:9
loop.store.RoomStore<._onActiveRoomStoreChange@chrome://browser/content/loop/js/roomStore.js:138:7
triggerEvents@chrome://browser/content/loop/shared/libs/backbone-1.2.1.js:351:32
triggerApi@chrome://browser/content/loop/shared/libs/backbone-1.2.1.js:339:19
eventsApi@chrome://browser/content/loop/shared/libs/backbone-1.2.1.js:137:1
Events.trigger@chrome://browser/content/loop/shared/libs/backbone-1.2.1.js:329:1
baseStorePrototype.setStoreState@chrome://browser/content/loop/shared/js/store.js:54:7
ActiveRoomStore<._leaveRoom@chrome://browser/content/loop/shared/js/activeRoomStore.js:883:7
ActiveRoomStore<.connectionFailure@chrome://browser/content/loop/shared/js/activeRoomStore.js:594:7
Dispatcher.prototype._dispatchNextAction/<@chrome://browser/content/loop/shared/js/dispatcher.js:75:11
Dispatcher.prototype._dispatchNextAction@chrome://browser/content/loop/shared/js/dispatcher.js:73:7
Dispatcher.prototype.dispatch@chrome://browser/content/loop/shared/js/dispatcher.js:47:7
OTSdkDriver.prototype._onOTException@chrome://browser/content/loop/shared/js/otSdkDriver.js:914:9
executeListenersAsyncronously/</<@chrome://browser/content/loop/libs/sdk.js:3000:16
handleMessage@chrome://browser/content/loop/libs/sdk.js:4061:11
EventListener.handleEvent*@chrome://browser/content/loop/libs/sdk.js:4072:7
@chrome://browser/content/loop/libs/sdk.js:4004:2
@chrome://browser/content/loop/libs/sdk.js:15:1
@chrome://browser/content/loop/libs/sdk.js:13:1
 textChatView.js:148:13

Loop:Loop hawkRequest error: Object { code: 400, errno: 203, error: "Can't update status for a room you …" } MozLoopService.jsm:706
Loop:Object { code: 400, errno: 203, error: "Can't update status for a room you …" }

Comment 1

[:shell escalante]

one of the SDK errors - so needinfoing Mark who is currently investigating these.  will change priority based on what we find.  If it's showing as common - will bump to P1.

Comment 2

[Mark Banner (:standard8)]

Ok, some of these errors are a bit weird, if you can reproduce them I'll be happy to take a look with you.

Regarding the main issue:

> After conversing for a while and tab sharing, my mic stopped working.  Then I tried to reconnect and it failed with the message "No camera or microphone found."

This sounds like a WebRTC issue rather than a Hello one. The initial step of the mic stopping working could have been a Hello issue, but the fact you then tried to reconnect and it failed, feels more like a WebRTC platform issue. I'm going to move it to there, and we'll see what those folks say.

If you're able to reproduce, I think a first step would be dumping data from about:webrtc whilst you're still in the conversation.

Comment 3

[Bulk Bug Changes for mreavy's org]

Mass change P2->P3 to align with new Mozilla triage process.