Error automatic recording (or closing) of the draft (mailto link) if Thunderbird is closed. "There was an error saving the message to Drafts."

NEW
Unassigned

Status

defect
4 years ago
3 years ago

People

(Reporter: j2m06, Unassigned)

Tracking

38 Branch

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [dupme])

Attachments

(1 attachment)

(Reporter)

Description

4 years ago
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0
Build ID: 20150917150946

Steps to reproduce:

Hello

Sorry I have not found anything about it :-(
sorry for the translation

When you save a draft, Thunderbird 38.2.0 closed, there is an error message and the draft is not registered. Must be recorded manually.

1. click on a mailto link (http://j2m-06.pagesperso-orange.fr/index.html)
2. type text
3. close the message (or wait for the automatic recording scrap)

NB: If you manually record the draft is ok
/------------------------------\
Bonjour

Désolé je n'ai rien trouvé à  ce sujet :-(  

Lorsqu'on enregistre un brouillon, Thunderbird 38.2.0 fermé, il y a un message d'erreur et le brouillon n'est pas enregistré. Il faut enregistrer manuellement.

1. cliquer sur un lien mailto (http://j2m-06.pagesperso-orange.fr/index.html ) 
2. taper un texte
3. fermer le message (ou attendez l'enregistrement automatique du brouillon)

NB:Si  on enregistre manuellement le brouillon c'est ok 



Actual results:

The draft does not register
/------------------------------\
(Le brouillon ne s'enregistre pas) 


Expected results:

Saving the draft 
/------------------------------\
L'enregistrement du brouillon
Eckard, can you assist?
(Reporter)

Comment 2

4 years ago

same with TB41
/--------------------\
Idem avec TB41

Comment 3

4 years ago
I try to explain the issue with other words, even if J2m06 did it well ;-)

1) open a "mailto" link, on this webpage for instance : http://www.reflexologie-anti-stress.com/annuaire.htm
2) a new window of thunderbird appears : write some words
3) close the window (or wait for the automatic saving of the draft)
4) an error message appears and the message is not saved into the drafts

Please note that it works fine if you save manually the draft by clicking on the button.

Comment 4

4 years ago
Please note that Tunderbird must be closed before clicking on a "mailto" link!

Comment 5

4 years ago
(In reply to Wayne Mery (:wsmwk, use Needinfo for questions) from comment #1)
> Eckard, can you assist?
Assist in which way?
In reproducing the bug?

Comment 6

4 years ago
Confirming this bug in IMAP account on a Mac running OS X 10.10.5.
Draft auto-saving fails and generates the following error message:
"Confirm:
There was an error saving the message to Drafts.
Retry?"

Comment 7

4 years ago
(In reply to Eckard Berberich from comment #6)
> Confirming this bug in IMAP account on a Mac running OS X 10.10.5.
> Draft auto-saving fails and generates the following error message:
> "Confirm:
> There was an error saving the message to Drafts.
> Retry?"

If you have confirmed that bug, please change the status of it in order to make progress.

Comment 8

4 years ago
This bug is confirmed, so can you change the status so it could be fixed later. Or tell me what to do to change the status.
Thanks.
Flags: needinfo?(e.berberich)

Comment 9

4 years ago
(In reply to Julien from comment #8)
> This bug is confirmed, so can you change the status so it could be fixed
> later. Or tell me what to do to change the status.
> Thanks.

Changed bug status to "NEW".
Status: UNCONFIRMED → NEW
Ever confirmed: true
Is this a regression?
i.e. did it work OK in version 31 (earlier this year) or 24 (earlier last year)?

Comment 11

4 years ago
(In reply to Wayne Mery (:wsmwk, use Needinfo for questions) from comment #10)
> Is this a regression?
> i.e. did it work OK in version 31 (earlier this year) or 24 (earlier last
> year)?
I tested versions 24.8.1 and 31.0 in new profiles and got the same error message (see attachment) on automatic saving a new compose window generated via a mailto link.
Clicking "OK" saves the message in the Drafts folder.

But the problem seems to be more complicated:
when I launch Thunderbird and compose a new message in the IMAP account, I get the same error message after 5 min (or when trying to save the draft manually), but this time even clicking repeatedly "OK" won’t save the message and the Drafts folder stays empty.
Now, when I open another folder (e.g. Inbox) and then return to the Drafts folder, it contains several identical items of the draft (e.g. five identical drafts if before I had clicked five times on the OK button). 

However, if in Tools > Account Settings > Copies & Folders > Drafts I choose "Drafts" Folder on: "Local Folders" (instead of the IMAP Drafts folder) I don’t get any error messages upon automatic or manual saving of a draft.
Flags: needinfo?(e.berberich)

Comment 12

4 years ago
Don't forget that the bug occurs 'also' when you tried to close the window and save a draft of a new email generated via a mailto link (after writing some words).

Comment 13

4 years ago
(In reply to Julien from comment #12)
> Don't forget that the bug occurs 'also' when you tried to close the window
> and save a draft of a new email generated via a mailto link (after writing
> some words).
When I close a new compose window generated via mailto, I get the warning "Enregistrer le message" message asking me whether I want to save or not save the message.
Clicking on "Enregistrer" (Save) generates the error message. If I click "OK" the message will nevertheless be saved in the Drafts folder.

Comment 14

4 years ago
(In reply to Eckard Berberich from comment #13)
> When I close a new compose window generated via mailto, I get the warning
> "Enregistrer le message" message asking me whether I want to save or not
> save the message.
> Clicking on "Enregistrer" (Save) generates the error message. If I click
> "OK" the message will nevertheless be saved in the Drafts folder.

If I close a new compose window generated via mailto, I have the warning message. If I click on "Save", I get the error message.  If I try to save it again by clicking on "OK", I have another problem : if I want to close the window of the email, I get a new message : "Thunderbird is saving an email. Do you want to quit or wait for the end of the email saving"
If i click on "Wait", the message disappears but the draft is not saved. (unless I open Thunderbird).

Comment 15

4 years ago
(In reply to Julien from comment #14)
> (In reply to Eckard Berberich from comment #13)

> If i click on "Wait", the message disappears but the draft is not saved.
> (unless I open Thunderbird).

If I click on "Wait", the message does not disappear (i.e. the compose window is still displayed).
If I now open the Thunderbird main window (via menu "Window"), the compose window disappears and is saved as a new draft in the Drafts folder. 

With "unless I open Thunderbird" I guess you mean "unless I display the main window". 
Thunderbird gets launched as soon as you click on the mailto link, even if only a compose window is visible.
You should see in the taskbar that TB is "active", just as I see the "active" TB icon in the Dock of my Mac.

Anyhow, we are only two users - with the same ISP (Free) - reporting this problem for two different platforms. We need more tests from other users.

Comment 16

4 years ago
(In reply to Eckard Berberich from comment #15)
> 
> If I click on "Wait", the message does not disappear (i.e. the compose
> window is still displayed).
> If I now open the Thunderbird main window (via menu "Window"), the compose
> window disappears and is saved as a new draft in the Drafts folder. 
> 
> With "unless I open Thunderbird" I guess you mean "unless I display the main
> window". 
> Thunderbird gets launched as soon as you click on the mailto link, even if
> only a compose window is visible.
> You should see in the taskbar that TB is "active", just as I see the
> "active" TB icon in the Dock of my Mac.
> 
> Anyhow, we are only two users - with the same ISP (Free) - reporting this
> problem for two different platforms. We need more tests from other users.


Yes I have exactly the same problem you describe. 
But we are three users who have experienced the issue. Do not forget J2m06.
Where can we find other users in bugzilla?

Comment 17

3 years ago
this problem still exists,I confirm this bug J2m06, currently on Thunderbird 38.4.0

Problem, Thunderbird open or closed. I just checked.

(bug not disturbing for me, but yes for other people!
That is why I am not come sooner)

Comment 18

3 years ago
In the meantime my IMAP address has been migrated to the Zimbra platform of my ISP Free (France).
Since the migration I no longer encounter the above problem, neither in Thunderbird 38.5.1 nor in Earlybird 43.

Comment 19

3 years ago
(In reply to Eckard Berberich from comment #18)
> In the meantime my IMAP address has been migrated to the Zimbra platform of
> my ISP Free (France).
> Since the migration I no longer encounter the above problem, neither in
> Thunderbird 38.5.1 nor in Earlybird 43.

Hello Eckard,
I have also the ISP named Free. Could you explain how did you migrate your IMAP address?
In french if possible :) thanks
Flags: needinfo?(e.berberich)

Comment 20

3 years ago
(In reply to Julien L. from comment #19)
> (In reply to Eckard Berberich from comment #18)

> Hello Eckard,
> I have also the ISP named Free. Could you explain how did you migrate your
> IMAP address?
> In french if possible :) thanks

Go to this web page http://www.free.fr/assistance/2424.html and follow the instructions.
The migration of my address to Zimbra took about two or three months!

Allez à cette page de l'assistance de Free http://www.free.fr/assistance/2424.html et suivez les instructions.
La migration de mon adresse vers Zimbra a pris entre deux et trois mois !
Flags: needinfo?(e.berberich)

Comment 21

3 years ago
I have also migrated to the Zimbra platform since a while and I still have the bug.

Comment 22

3 years ago
Hi,
Thunderbird 45.1.0 has just been released and this bug is still not fixed...

Updated

3 years ago
Summary: Error automatic recording (or closing) of the draft (mailto link) if Thunderbird is closed → Error automatic recording (or closing) of the draft (mailto link) if Thunderbird is closed. "There was an error saving the message to Drafts."
Whiteboard: [dupme]
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