1209056 - Open attachment from IMAP account fails with error message

Status: UNCONFIRMED

(SeaMonkey :: MailNews: General, defect)

Description

[Petko Alov]

User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:38.0) Gecko/20100101 Firefox/38.0 SeaMonkey/2.35
Build ID: 20150825182814

Steps to reproduce:

try to open attachment file from  IMAP account in Mail/News client (Seamonkey 2.35, 64-bit build, Centos6 and LMDE2 workstations/notebooks)


Actual results:

download of attachment starts and immediately fails with "The download cannot be saved because an unknown error occurred. Please try again."

Please note that:
(1) saving of files works invariably even for those which fail to open in a program;
(2) file type seems to be irrelevant (reproducible with doc, odt, pdf files);
(3) not always reproducible, without a coherent pattern regarding senders, transit mail servers, etc. In one message with 4 attached files, 2 were OK, 2 failed to open;
(4) problem is manifested on several different workstations/user accounts in a department, also on notebooks at remote locations;
(5) reverting to Seamonkey 2.33.1 eliminates the issue


Expected results:

File should be opened in respective program

Comment 1

[Rainer Bielefeld]

NOT reproducible with  German SeaMonkey 2.38b1  (Windows NT 6.1; WOW64; rv:41.0)  Gecko/20100101 Firefox/41.0 Build 20150904215228  (Classic Theme) on German WIN7 64bit

Comment 2

[Petko Alov]

Well - further "research":

- SeaMonkey 2.38 64 bit build, on CentOS 6.7 x86_64 behaves like 2.35

- SeaMonkey 2.38 32 bit build, on CentOS 6.7 x86_64 has no problems with the same attachments

 -> the problem is associated with x86_64 build of Seamonkey >= 2.35

I understand that x86_64 build is unofficial and contributed, so the bug may be closed...

Comment 3

[Philip Chee]

Does this also happen if you start SeaMonkey in safe mode?

Comment 4

[Petko Alov]

Yes, it happens when I run seamonkey 2.38 64 bit in safe mode...

Comment 5

[Rainer Bielefeld]

NOT reproducible with  en-US SeaMonkey 2.40a2 Mozilla/5.0 (Windows NT 6.1; x64; rv:43.0 from akalla download area)  Gecko/20100101  Firefox/ 43.0  Build 20151010043152, (Classic Theme) on German WIN7 64bit: I can open an attached.jpg with double click without any problem.

Fixed for 2.40? Linux only?

@reporter: Anything interesting in menu 'Tools → Web development → error console' in the moment when you try to open the attachment?

Comment 6

[Petko Alov]

Attachment: Screenshot-Error Console after successful opening of an attachment in Seamonkey 2.33.1

Comment 7

[Petko Alov]

Attachment: Screenshot-Error Console after unsuccessful attempt to open the same file in Seamonkey 2.38

Comment 8

[Petko Alov]

two screenshots from the error console in 2.33.1 and 2.38 (x86_64, Linux) are attached (sorry, didn't figure out how to copy all messages at once in a more meaningful format).

BTW, the problem is never manifested for image (jpg, png) files which are visualized directly in the mail window.

Comment 9

[Petko Alov]

Seamonkey 2.39 - same issue; not reproducible on Win 7 32bit version, intermittently occurring with office/pdf files on Linux 64bit version (though files are downloaded to the tempdir)...