1209352 - Target SUMO page on the FAQ menu item needs to be changed

Status: RESOLVED FIXED

(Firefox for Android Graveyard :: Settings and Preferences, defect)

Description

[Joni Chan]

We've created a more usable, easy-to-maintain SUMO page for FAQs and popular topics. This page will replace the old SUMO page (https://support.mozilla.org/en-US/kb/popular-topics-firefox-android) that's linked from the Firefox for Android menu. 

Please swap the old link for this new link (https://support.mozilla.org/1/mobile/%VERSION%/%OS%/%LOCALE%/faq) in menu button -> Settings -> Mozilla -> FAQ

We've already changed the link in menu button -> Help to the correct one.

Comment 1

[:Margaret Leibovic]

Joni, is it okay to ship this change in 44, or do we need to uplift it?

Comment 2

[Joni Chan]

Hi Margaret, it can wait until 44.

Comment 3

[:Margaret Leibovic]

There are currently two ways to access an FAQ page from Fennec, and they currently lead to different pages, which are both different than the Menu->Help link. Right now I see:

Settings->Mozilla->FAQ: https://support.mozilla.org/kb/firefox-android-faq
about:firefox->FAQ: http://www.mozilla.com/%LOCALE%/mobile/faq/
Menu->Help: https://support.mozilla.org/1/mobile/%VERSION%/%OS%/%LOCALE%/

For the about:firefox FAQ URL, there's also logic in the tree to show a different URL for beta, but I don't think that's even working properly...
http://mxr.mozilla.org/mozilla-central/source/mobile/android/app/mobile.js#472

We don't have telemetry for how often people select things in about:firefox, but the telemetry for the settings item is pretty low:
https://www.dropbox.com/s/zxwvqjsuxsjvqy0/Screenshot%202015-10-05%2008.53.14.PNG?dl=0

Nightly/aurora are skewed because manual updates are available from the about page, but even on the release channel, people select "About" 5x as often as "FAQ". Maybe we should remove the redundancy by removing the FAQ item from settings?

Comment 4

[Anthony Lam (:antlam) Find me, @antlam on Slack!]

We're wrapping up some user research around settings that also includes this part of our UI. So I'm hesitant to decide on this just yet. I'll definitely keep this in mind though.

I think for now, we should update the target first and we'll look at possibly removing this as a part of bug 1069035.

Comment 5

[:Margaret Leibovic]

Attachment: MozReview Request: Bug 1209352 - Update FAQ page URL. r=liuche

Bug 1209352 - Update FAQ page URL. r=liuche

Comment 6

[:Margaret Leibovic]

(In reply to Anthony Lam (:antlam) from comment #4)
> We're wrapping up some user research around settings that also includes this
> part of our UI. So I'm hesitant to decide on this just yet. I'll definitely
> keep this in mind though.
> 
> I think for now, we should update the target first and we'll look at
> possibly removing this as a part of bug 1069035.

Yeah, good idea.

Comment 7

[Chenxia Liu [:liuche]]

Comment on attachment 8670502 [details]
MozReview Request: Bug 1209352 - Update FAQ page URL. r=liuche

https://reviewboard.mozilla.org/r/21399/#review19543

Okay! I wasn't sure at first if the new app.FAQurl string would get updated for phones that already have the pref, but it looks like prefs in mobile.js don't need migration, correct?

Comment 8

[:Margaret Leibovic]

(In reply to Chenxia Liu [:liuche] from comment #7)
> Comment on attachment 8670502 [details]
> MozReview Request: Bug 1209352 - Update FAQ page URL. r=liuche
> 
> https://reviewboard.mozilla.org/r/21399/#review19543
> 
> Okay! I wasn't sure at first if the new app.FAQurl string would get updated
> for phones that already have the pref, but it looks like prefs in mobile.js
> don't need migration, correct?

No, they don't need migration unless users have manually set them. And if they've done that in about:config, I don't care about supporting them :)

Comment 9

[:Margaret Leibovic]

https://hg.mozilla.org/integration/fx-team/rev/c65be3de98047611d5c88545d040558625d523c1
Bug 1209352 - Update FAQ page URL. r=liuche

Comment 10

[Carsten Book [:Tomcat]]

https://hg.mozilla.org/mozilla-central/rev/c65be3de9804