Closed Bug 1209670 Opened 10 years ago Closed 10 years ago

Evaluate success of feedback menu changes, adapt, keep or remove.

Categories

(developer.mozilla.org Graveyard :: General, enhancement)

Product:
developer.mozilla.org Graveyard
Component:
General
Type:
enhancement
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
RESOLVED FIXED

People

(Reporter: shobson, Assigned: shobson)

Details

(Keywords: in-triage)

The feedback menu has been available to 100% of people for two weeks now. I did a quick comparison of numbers between Sept 16-28 and June 17-29* on the en-US versions of the affected pages. Connecting people to MDN: - "Join the MDN community" 81 -> 201 (+148%) - signup page: 2668 -> 2478 (-7%) - "Feedback" 13 -> 1246 (+9484%) - "Getting Started" 916 -> 926 (+1%) - Report a content problem 113 -> 191 (+69%) - Report a bug 4 -> 107 (+2575%) - irc.mozilla.org 14 -> 11 - Bugs in MDN component from non team members: 18 -> 5 Connecting people to Mozilla: - "Connect" 3990 -> 303 (-92%) - hacks.mozilla.org 223 -> 191 (-14%) - this is a small portion of the overall traffic we send to hacks, most hacks traffic goes directly to posts rather than the home page. - stackoverflow.com/r/mozilla 138 -> 19 (-86%) - support.mozilla.org 0 -> 271 I'd like to recommend: 1) we rename the menu back to "connect" and link to that page 2) we keep the drop down menu 3) we remove the waffle code * the week-before the week-before the pull request was merged, the week immediately before had July 4th in it so I thought the numbers might be off.
I agree with the recommendations, though I would have run the analysis as a split test where the feedback menu was enabled for 50% of users so we could compare the same time-frame. Also, can we change "Report a bug" to "Report a bug with MDN code" or just remove it? More clicks is good, but I've also noticed an increase in the number of "Thunderbird is broken" bugs that we're getting in the MDN product/component now. :/
Severity: normal → enhancement
Keywords: in-triage
Consensus on the mailing list is that keeping people away from the Connect page until it has been updated is a good thing. I'm just going to remove the waffle flag.
Commits pushed to master at https://github.com/mozilla/kuma https://github.com/mozilla/kuma/commit/1afc58f4556c5be6cfdacb7ddec25c5e8fb43121 Fix Bug 1209670: Remove header_feedback waffle https://github.com/mozilla/kuma/commit/1793dcf5de3512d0d7e3aeee6309c4e1bd2c1366 Merge pull request #3557 from stephaniehobson/1209670-remove-feedback-waffle Fix Bug 1209670: Remove header_feedback waffle
Status: NEW → RESOLVED
Closed: 10 years ago
Resolution: --- → FIXED
Product: developer.mozilla.org → developer.mozilla.org Graveyard
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