1211208 - FireFox doesn't have the right privileges to save to user folders on Windows 10

Status: RESOLVED WORKSFORME

(Firefox :: File Handling, defect)

Description

[Chris Cook]

User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0
Build ID: 20150929144111

Steps to reproduce:

Under Windows 10 

1.  Go to any web page
2.  Right click on an image 
3.  Select Save as and Save to the Pictures or any folder under the user profile
4.  Select OK


Actual results:

Upon pressing OK the user receives the following Error Dialog with the following text.  

[Filename pointing to user profile location] You have insufficient privileges to save to this location.  Would you like to save to the Pictures Folder Instead? [Yes] [No]

Click on Yes.  it changes to the pictures folder.  click Save, and it gives you the above message again and again in an Infinite loop until the user cancels the operation not being able to save the mentioned file under a folder in the user profile


Expected results:

Upon clicking on Ok the file should be saved in the location where the user had specified under the user profile.

Comment 1

[Abe - QA (:Abe_LV)]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:45.0) Gecko/20100101 Firefox/45.0 
            Nightly 45.0a1 Build ID:20151118030238
              AND 
            Firefox 42.0

I am unable to reproduce.  	
Chris Cook, are you still able to reproduce in the latest version ?

Comment 2

[Abe - QA (:Abe_LV)]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:45.0) Gecko/20100101 Firefox/45.0 
            Nightly 45.0a1 Build ID:20151123030238
              AND 
            Firefox 42.0

Works for me.

Comment 3

[Chris Cook]

To be honest I kind of forgot that I had submitted this, it's been awhile.  But I actually think that the issue is with Microsof's OneDrive that is built into Windows 10.  It might be advisable to check to see how the permissions are managed by OneDrive.  

it appears if you have OneDrive enabled to back up your settings including pictures and what not and other documents it makes a real mess of the permissions and outright blocks 3rd party non Microsoft products from accessing certain folders.  

I also know that I am not the only one that has had this issue, I have seen it reported in a few different forums.  so it might be something worth looking in to, to say even popup a message box with something along the lines of "There is a known issues with OneDrive that could prevent you from saving to certain folders" 

After all Firefox is trying to be as user friendly as possible.  and under a default installation of Windows 10 with OneDrive in it's current state, it could throw a lot of people for a bit of a loop.

Comment 4

[Abe - QA (:Abe_LV)]

Hey Chris, I tested this issue on OneDrive based on your latest comment (#3). But I cannot reproduce it.
If you can still reproduce it, feel free to reopen the issue and provide more information.
Thanks again.