1211351 - Review the Hello new user journey strings

Status: RESOLVED FIXED

(Hello (Loop) :: Client, defect, P1)

Comment 1

[Romain Testard [:RT]]

Matej, could you please review the strings above per e-mail discussion?

Comment 2

[Matej Novak [:matej]]

(In reply to Romain Testard [:RT] from comment #1)
> Matej, could you please review the strings above per e-mail discussion?

> - Panel Button label: "Browse your tabs with a friend", "Stop sharing your tabs"

It feels odd to use sharing in the second but not in the first. I remember that was a conscious decision from the email, but I think it's better to be consistent and use share/stop sharing.


> - Panel labels: "Recently browsed", "Currently browsing"

OK


> - Help bubble on button hover "Browse your tabs with a friend"

Same comment as the first one.


> - Gear menu option "Turn notifications ON/Off"

Is "ON" in all caps on purpose?


> - Share panel strings: "Invite a friend to join you! It takes two people to use Firefox Hello, so send a friend a link to surf the web with you!" "Your link:"

Let's use "browse" instead of "surf" here and "Web" should be capitalized. I'm also not sure we need the first sentence. It could start at "It takes two…" and still make the same sense.


> - Door hanger strings: "See you later! You can return to this shared session at any time through the Hello panel. Would you like to give it an easier-to-remember name? Current name:" "OK"

I would change this line: "Would you like to give it a name that's easier to remember?"


> - Infobar string: You are sharing your tabs, any tab you click on can be seen by your friends" "You have paused sharing your tabs"

Let's split the first line into two: "You are sharing your tabs. Any tab you click on can be seen by your friends."

The idea of "pausing" sharing feels awkward. It's also not clear to me what the different between pausing and stopping here would be. Do we need both options?


> - Infobar buttons: "Pause" "Stop" "Unpause"

See above for more comments, but if we do keep the idea of pausing, "unpause" doesn't sound right. Maybe "Restart" instead?


> - Conversation window strings: "Your tabs are paused"

See previous comments. This feels very confusing to me as a user. Sounds like my tabs won't refresh or show me content rather than it being related to sharing. I would really recommend simplifying pausing and stopping to just stopping. Even if there's a technical difference, it amounts to the same thing for the user: the other person can't see their tabs.

Comment 3

[Romain Testard [:RT]]

Thanks Matej.
I updated the US field based on your comments.
Here are some more specific comments regarding your questions:
- "ON" was on caps on purpose, now fixed
- Pausing tab sharing will let the user remain in the room (with potentially audio, video and text) whereas stopping will make the user leave the room totally (no more comms).

Sevaan, are you OK with the above?
Once we agree on a final set of strings could you please update the UX so it's clear for engineering what the final strings are?

Comment 4

[Romain Testard [:RT]]

OOps sorry Shell I overwrote your updates by mistake, now fixing...

Comment 5

[Fabio Rios [:frios]]

> > - Panel Button label: "Browse your tabs with a friend", "Stop sharing your tabs"
> 
> It feels odd to use sharing in the second but not in the first. I remember
> that was a conscious decision from the email, but I think it's better to be
> consistent and use share/stop sharing.
> 

"sharing" will be interpreted as sharing on social media -- a screenshot or image. Agree with keeping them consistent, but not sure "share" is best.

Telefonica's research identified "getting things done" as a selling point, is it possible to speak to this in a way that tells users what this is for? Can we be more literal during the introduction phase...

"Work on this page with a friend"
"Co-browse this tab with a friend"
"Discuss this page with a friend. Start co-browsing"
"Share my screen and co-browse on this tab"
"Start a co-browsing session"
"Start a joint browsing session"
"Display your browser tab to a friend"
"Share screen access for this tab"
"Invite a friend to browse this page with you"
"Invite a friend to work on this page with you"

Comment 6

[Romain Testard [:RT]]

Maybe "Browsing" is a better term as originally used by Sevaan, applicable strings:
"Browse your tabs with a friend"
"Stop browsing your tabs" - Maybe just "Stop" is enough and less confusing?
"Recently browsed"
"Currently browsing"

Comment 7

[Matej Novak [:matej]]

Let's definitely avoid "co-browse." Sounds too much like jargon.

Comment 8

[Sevaan Franks [:sevaan]]

Regarding "Browse your tabs with a friend", is it clearer messaging to say:

"Browse this page with a friend" instead of tabs?

As for other stuff...

(In reply to Matej Novak [:matej] from comment #2)
> > - Share panel strings: "Invite a friend to join you! It takes two people to use Firefox Hello, so send a friend a link to surf the web with you!" "Your link:"
> 
> Let's use "browse" instead of "surf" here and "Web" should be capitalized.
> I'm also not sure we need the first sentence. It could start at "It takes
> two…" and still make the same sense.

The first sentence is bolded and separate from the second, acting as a title for the page so a user can see what it is at a glance. What is this step? Oh yeah, "invite a friend". Do you feel strongly that it should be removed and just use the second sentence?


> The idea of "pausing" sharing feels awkward. It's also not clear to me what
> the different between pausing and stopping here would be. Do we need both
> options?

Stopping ends the session and takes you out of the room completely.

Pausing is a temporary halting to the stream. For example, if i wanted to check my email and didn't want you to see all my email headers, I could pause it, find my email, then unpause it for you to see the content. Otherwise I would have to tell you I'm ending the session and to come back in in like 30 seconds, then close it, then find my email, then rejoin the session and wait for my friend to come back. It's a P2 feature for the MVP.

Comment 9

[Fabio Rios [:frios]]

(In reply to Matej Novak [:matej] from comment #7)
> Let's definitely avoid "co-browse." Sounds too much like jargon.

+1. And probably difficult to translate.

(In reply to Romain Testard [:RT] from comment #6)
> Maybe "Browsing" is a better term as originally used by Sevaan, applicable
> strings:
> "Browse your tabs with a friend"

This one is most important to get right. Do we have enough time to spin up a test on usertesting.com and ask users? We can show mock ups of the panel without branding and ask users to guess and explain what they this feature will allow them to do?

(In reply to Sevaan Franks [:sevaan] from comment #8)
Pause, End, Resume ?

Comment 10

[Romain Testard [:RT]]

Thanks all
This will be part of FF44 so we should try to get the strings finalized soon, so are we good with the following?

- Panel Button label: "Browse this page with a friend", "Stop"
- Panel labels: "Recently browsed", "Currently browsing"
- Help bubble on button hover "Browse this page with a friend"
- Gear menu option "Turn notifications On/Off"
- Share panel strings: "<b>Invite a friend to join you!</b> It takes two people to use Firefox Hello, so send a friend a link to browse the WEB with you!" "Your link:"
- Door hanger strings: "See you later! You can return to this shared session at any time through the Hello panel. "Would you like to give it a name that's easier to remember? Current name:" "OK"
- Infobar string: You are sharing your tabs. Any tab you click on can be seen by your friends" "You have paused sharing your tabs"
- Infobar buttons: "Pause" "Stop" "Restart"
- Conversation window strings: "Your tabs are paused"

Comment 11

[Matej Novak [:matej]]

(In reply to Romain Testard [:RT] from comment #10)
> Thanks all
> This will be part of FF44 so we should try to get the strings finalized
> soon, so are we good with the following?
> 
> - Panel Button label: "Browse this page with a friend", "Stop"
> - Panel labels: "Recently browsed", "Currently browsing"
> - Help bubble on button hover "Browse this page with a friend"

In general, I wonder if people think of what they do online as "browsing." It's probably a fairly recognizable word these days, but it might sound friendlier if we change it to "view" in the above strings.

> - Gear menu option "Turn notifications On/Off"
> - Share panel strings: "<b>Invite a friend to join you!</b> It takes two
> people to use Firefox Hello, so send a friend a link to browse the WEB with
> you!" "Your link:"

A few little tweaks here:

"<b>Invite someone to join you!</b> It takes two to use Firefox Hello, so send a friend a link to browse the Web with you!" "Your link:"

Also, since we're talking about the Web and not an individual page, I'm OK with leaving this as "browse" instead of view.

> - Door hanger strings: "See you later! You can return to this shared session
> at any time through the Hello panel. "Would you like to give it a name
> that's easier to remember? Current name:" "OK"
> - Infobar string: You are sharing your tabs. Any tab you click on can be
> seen by your friends" "You have paused sharing your tabs"
> - Infobar buttons: "Pause" "Stop" "Restart"
> - Conversation window strings: "Your tabs are paused"

I still find this last one confusing. Should it say "Tab sharing is paused" instead? Otherwise it sounds like I can't use my tabs or something like that.

Comment 12

[Romain Testard [:RT]]

Thanks Matej, agreed with all your comments, updated version:
- Panel Button label: "View this page with a friend", "Stop"
- Panel labels: "Recently viewed", "Currently viewing"
- Help bubble on button hover "View this page with a friend"
- Gear menu option "Turn notifications On/Off"
- Share panel strings: "<b>Invite someone to join you!</b> It takes two to use Firefox Hello, so send a friend a link to browse the Web with you!" "Your link:"
- Door hanger strings: "See you later! You can return to this shared session at any time through the Hello panel. "Would you like to give it a name that's easier to remember? Current name:" "OK"
- Infobar string: You are sharing your tabs. Any tab you click on can be seen by your friends" "Tab sharing is paused"
- Infobar buttons: "Pause" "Stop" "Restart"
- Conversation window strings: "Tab sharing is paused"

I updated the user story field accordingly.

Sevaan and Fabio, any concerns there? If not I'll close this in a few days so we can let engineering move that on.

Comment 13

[Fabio Rios [:frios]]

(In reply to Romain Testard [:RT] from comment #12)
> Thanks Matej, agreed with all your comments, updated version:
> - Panel Button label: "View this page with a friend", "Stop"
Almost there on this one. We need to convey this is LIVE and you do it together. "Dual control", "real time", "live session". Otherwise it's just going to be interpreted as sharing a link or a graphic. This is a tough one...

> - Panel labels: "Recently viewed", "Currently viewing"
> - Help bubble on button hover "View this page with a friend"
I recommend the Help Bubble gets more detail. 

These are not it but...
"Let a friend see your browser tab now. Navigate the web page together"
"Enjoy the web with a friend. Share access to your browser tab and navigate the page together.

Comment 14

[Fabio Rios [:frios]]

Bill helped us assemble a usertesting.com test to help identify the correct phrase for the button. Results suggest the word "Browse" is a good starting point, but not perfect. Let's go with that for now and then test further to get it perfect.

Here's a quick summary of the test:

10 participants from usertesting.com. All the participants were current FF users in the US, Canada, and UK. 

Participants were assigned one of the 3 button panels and then asked a multiple choice question about alternate phrases. 4 participants the “Browse…” panel, 3 the “Control…” panel, and 3 the “View…” panel. “Browse” makes more sense to 7/10 participants. However, some participants also believe that none of the suggestions quite capture the feature well. “Browse” is the best option but it doesn’t capture the collaboration or shared activity part of the product proposal. “Control” is believed to be “accurate” but too technical-sounding.

Comment 15

[Fabio Rios [:frios]]

Based on above, I recommend: "Browse the Web with a friend" <--- I like this since they are not limited to a single page. 

Or the original: "Browse this page with a friend"

Comment 16

[Dan Horner]

(In reply to Fabio Rios [:frios] from comment #15)
> Based on above, I recommend: "Browse the Web with a friend" <--- I like this
> since they are not limited to a single page. 
> Or the original: "Browse this page with a friend"

+1 on 'browse this *page* with a friend'. It's a much clearer (and contextual) call to action than 'Browse the Web with a friend' (which sounds like a marketing message).

Comment 17

[Romain Testard [:RT]]

Thanks guys.
I updated the user story as follows accordingly, please let me know if there are any issues otherwise we'll take that for implementation next week:
- Panel Button label: "Browse this page with a friend", "Stop"
- Panel labels: "Recently browsed", "Currently browsing"
- Help bubble on button hover "Browse this page with a friend"
- Gear menu option "Turn notifications On/Off"
- Share panel strings: "<b>Invite someone to browse this page with you!</b> It takes two to use Firefox Hello, so send a friend a link to browse the Web with you!" "Your link:"
- Door hanger strings: "See you later! You can return to this shared session at any time through the Hello panel. "Would you like to give it a name that's easier to remember? Current name:" "OK"
- Infobar string: You are sharing your tabs. Any tab you click on can be seen by your friends" "Tab sharing is paused"
- Infobar buttons: "Pause" "Stop" "Restart"
- Conversation window strings: "Tab sharing is paused"


The contextual indicator (display page domain or even maybe favicon on the button) is a great idea although not part of our scope for 44, I'll add an item to discuss this as part of 45.

Comment 18

[Ed Lee :Mardak]

Attachment: Stop browsing this page with a friend

(In reply to Romain Testard [:RT] from comment #17)
> - Panel Button label: "Browse this page with a friend", "Stop"
Just making sure, this looks as expected? attachment 8676960 [details] vs attached. The original was a longer "Stop sharing your tabs". Not sure if the short label "Stop" is fine or something longer is desired, e.g., "Stop browsing this page with a friend" (but might be too long for l10n...)

Comment 19

[Sevaan Franks [:sevaan]]

I feel like Stop is too terse and a user may not even realize that it is referring to stopping sharing, since it's buried in a panel.

I prefer "Stop sharing your tabs" to just "Stop". Matej, what do you think?

Comment 20

[Matej Novak [:matej]]

(In reply to Sevaan Franks [:sevaan] from comment #19)
> I feel like Stop is too terse and a user may not even realize that it is
> referring to stopping sharing, since it's buried in a panel.
> 
> I prefer "Stop sharing your tabs" to just "Stop". Matej, what do you think?

I agree. That would be better. Thanks.

Comment 21

[Romain Testard [:RT]]

Agreed, User story now updated.
Sounds like we're all aligned now on these strings so I'll close the bug to make it clear that these strings are final.

We'll do the implementation on bug 1213844 where I'll add these strings as part of the user story.

Comment 22

[Sevaan Franks [:sevaan]]

The active state of the Hello icon in the toolbar currently says "Active conversation". This should be changed to something like "Someone is waiting for you"

Comment 23

[Dan Horner]

Hi All - on RTs request, I'm copying over my comment from #1213844 with suggested Hello strings:

> - Panel Button label: "Browse this page with a friend", "Stop sharing your tabs"

The use of 'Page', 'Tab' and 'Session' really confuses me, when they all describe the same thing.

Solution: lets drop them.

1. 'Browse this with a friend'
2. 'Stop sharing'

> - Panel labels: "Recently browsed", "Currently browsing"

I'm not sure as a user whether I understand what I've browsed (from my Firefox browsing history) versus what I've shared (from my Firefox Hello history)? 

Suggestion: "Recently shared", "Currently sharing"

> - Tooltip on Hello button when someone is in one of the rooms "Someone is waiting for you"

Suggestion: Someone is waiting to browse with you

>- Door hanger strings: "See you later! You can return to this shared session at any time through the Hello panel. "Would you like to give it a name that's easier to remember? Current name:" "OK"

What's a session? And does a user know what the Hello panel is? How about 'button' or 'icon' (I'm not aware of the correct terminology for this)?

Suggestion: "See you later! You can return to this at any time by clicking the Hello button/icon. "Would you like to add a name so it's easier to remember? Current name:"

> - Infobar string: You are sharing your tabs. Any tab you click on can be seen by your friends" "Tab sharing is paused"

The second use of 'tab' feels right here, but not the first or the 'Paused' string

Suggestion: You are currently sharing. Any tab you click on can be seen by your friends. Sharing paused'

> - Conversation window strings: "Tab sharing is paused"   

Suggestion: 'Sharing paused'