Closed Bug 1211819 Opened 9 years ago Closed 9 years ago

Thunderbird 38.3.0 don't work

Categories

(Thunderbird :: Untriaged, defect)

Product:
Thunderbird
Component:
Untriaged
Version:
38 Branch
Platform:
All
Windows 7
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

(Not tracked)

Status:
RESOLVED DUPLICATE of bug 1211291

People

(Reporter: mercedes.sanchez.villar, Unassigned)

Details

User Agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/45.0.2454.101 Safari/537.36

Steps to reproduce:

I can open Thunderbird, but doesn't  work. 
I can't see folders, so I can't send emails. I can't do anything with it.



Actual results:

Only it works if I open the program in safe mode without supplements.
Severity: normal → critical
OS: Unspecified → Windows 7
Hardware: Unspecified → All
Hi, Sanvi. I suggest you disable all add-ons ("complementos" in Spanish) and then restart Thunderbird each time with one add-on enable. This way you will be able to find which add-on is causing problems. Opening the Error Console could give you a clue if problematic add-on logs in any error message.
Quite so! It is lightning 4.0.3. It must be disabled.

I tried it in two differents computers, one of them with windows XP and the other one with Windows 7 Pro and now Thunderbird works perfectly.


But..I need lightning, I hope someone resolve this bug.

Thank you very much!
Status: UNCONFIRMED → RESOLVED
Closed: 9 years ago
Resolution: --- → DUPLICATE
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