Can't access to the "?" button, "options" don't open any windows when clicking on it, and writing button doen't open any window.

RESOLVED INCOMPLETE

Status

Thunderbird
Untriaged
--
major
RESOLVED INCOMPLETE
2 years ago
2 years ago

People

(Reporter: PAILLARD, Unassigned)

Tracking

38 Branch
x86
Windows XP

Firefox Tracking Flags

(Not tracked)

Details

Attachments

(1 attachment)

(Reporter)

Description

2 years ago
Created attachment 8671212 [details]
bug_thundirbird.JPG

User Agent: Mozilla/5.0 (Windows NT 5.1; rv:41.0) Gecko/20100101 Firefox/41.0
Build ID: 20150929144111

Steps to reproduce:

- Open thunderbird 
- trying to read messages on the homepage (freeze)
- "?" button is not available, options don't open any window
- write button doesn't respond
- you need to open a new signet to read your messages
(Reporter)

Updated

2 years ago
Severity: normal → major
OS: Unspecified → Windows XP
Hardware: Unspecified → x86

Comment 1

2 years ago
PAILLARD, did you do a manual update to 38.3.0?
Flags: needinfo?(thomas.paillard)
(Reporter)

Comment 2

2 years ago
(In reply to Wayne Mery (:wsmwk, use Needinfo for questions) from comment #1)
> PAILLARD, did you do a manual update to 38.3.0?

Yes i did ! We have the same problem on 3 different computers of our network (2 on xp , 1 on seven pro)... the other ones haven't any problem (not update).
Flags: needinfo?(thomas.paillard)

Comment 3

2 years ago
Sounds like maybe it was an addon.
Had you tried safe mode?   https://support.mozilla.org/en-US/kb/safe-mode-thunderbird
And do you still see this problem?
Flags: needinfo?(thomas.paillard)
Whiteboard: [closeme 2016-06-10]

Comment 4

2 years ago
Resolved per whiteboard
Status: UNCONFIRMED → RESOLVED
Last Resolved: 2 years ago
Flags: needinfo?(thomas.paillard)
Resolution: --- → INCOMPLETE
Whiteboard: [closeme 2016-06-10]
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