1213248 - Lack of notifications when marked as Mozilla contact for a priority Marketplace submission

Status: RESOLVED FIXED

(Marketplace Graveyard :: Admin Tools, defect, P1)

Description

[Desigan Chinniah [:cyberdees] [:dees] [London - GMT]]

Lately I've not been getting any message notifications when I am marked as the Mozilla contact on a Marketplace submission. I used to get email updates for review feedback, messages and more.

The latest example is for the Abidjan.net submission;
https://marketplace.firefox.com/comm/app/514586

Steps to reproduce:
1. Go to a submission; https://marketplace.firefox.com/developers/app/abidjannet/edit
2. Under Admin Settings mark the app as 'Priority Review Needed' and enter your email address in the Mozilla Contact field. Save.

What should and has happened historically is that if there is any message, e.g review failure or anything between us and the developer contact — those messages are also emailed to the Mozilla contact email address.

Lately this is not  happening...

Comment 1

[Wil Clouser [:clouserw]]

We didn't get any emails in another test with QA.  Maybe this has something to do with the AWS move?  Is socketlabs happy with the server changes?

ni?jason to give that a review.  If he doesn't see anything obvious let's try sending mail from the django CLI and making sure it shows up.

Comment 2

[Jason Thomas [:jason]]

There were two issues here, one that the django email backend was not configured correctly and AWS SES was not configured to accept mail for mozilla.com and mozilla.org domains. I've switched back to Socketlabs and locally patched prod until the next code deploy.

Fixed in:

https://github.com/mozilla-services/puppet-config/pull/1602
https://github.com/mozilla/zamboni/pull/3387