Mac OS 10.10 kernel panic while watching videos (YouTube, Facebook)

RESOLVED INCOMPLETE

Status

()

RESOLVED INCOMPLETE
3 years ago
3 years ago

People

(Reporter: michele, Unassigned)

Tracking

41 Branch
x86
Mac OS X
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

3 years ago
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:41.0) Gecko/20100101 Firefox/41.0
Build ID: 20150929144111

Steps to reproduce:

Watch videos fullscreen on sites like YouTube and Facebook.


Actual results:

On average once a day, a kernel panic indicating Firefox as the responsible process.


Expected results:

No kernel panic.
(Reporter)

Comment 1

3 years ago
Since I suspect the kernel panic might be related to the grphic driver, I'm including this information as well, from about:support.

Graphics
--------

Asynchronous Pan/Zoom: none
Device ID: 0x0166
GPU Accelerated Windows: 1/1 OpenGL (OMTC)
Supports Hardware H264 Decoding: false
Vendor ID: 0x8086
WebGL Renderer: Intel Inc. -- Intel HD Graphics 4000 OpenGL Engine
windowLayerManagerRemote: true
AzureCanvasBackend: skia
AzureContentBackend: quartz
AzureFallbackCanvasBackend: none
AzureSkiaAccelerated: 0
OS: Unspecified → Mac OS X
Hardware: Unspecified → x86
Component: Untriaged → Audio/Video: Playback
Product: Firefox → Core
Duplicate of this bug: 1216334
(Reporter)

Comment 3

3 years ago
Additional information: after upgrading to Mac OS 10.11, I haven't encountered the bug again in a few days.

Comment 4

3 years ago
Oh, good for you Michele! I was just about to post that I've been using this extension:

https://addons.mozilla.org/en-us/firefox/addon/youtube-flash-player/

And haven't crashed once since installing it.
(In reply to Patrick Seiter from comment #4)
> Oh, good for you Michele! I was just about to post that I've been using this
> extension:
> 
> https://addons.mozilla.org/en-us/firefox/addon/youtube-flash-player/
> 
> And haven't crashed once since installing it.

Can you reproduce the issue using nightly without that addon?
Closing since we're not able to follow up.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 3 years ago
Resolution: --- → INCOMPLETE
You need to log in before you can comment on or make changes to this bug.