VPN account appears to be locked.

RESOLVED FIXED

Status

Infrastructure & Operations
Mozilla VPN: Support requests
RESOLVED FIXED
2 years ago
2 years ago

People

(Reporter: markco, Assigned: jabba)

Tracking

Details

(Reporter)

Description

2 years ago
I was experiencing internet connection issues earlier today. I had the vpn client drop several times. It seems my account is now locked, and I am unable to authenticate. I am currently unable to do any work.
(Reporter)

Comment 1

2 years ago
This still seems to be the case. Also I was poking around and https://login.mozilla.com/duo/  has this message: 

"Your account has been locked out due to excessive authentication failures. Please contact your administrator."
(Assignee)

Comment 2

2 years ago
The account was locked in Duo. I've unlocked it.
Assignee: vpn-support → jdow
Status: NEW → RESOLVED
Last Resolved: 2 years ago
Resolution: --- → FIXED
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