Open
Bug 1216334
Opened 9 years ago
Updated 2 years ago
HTML5 video causing kernel panic and crashes on Mac OS X
Categories
(Core :: Audio/Video: Playback, defect, P5)
Tracking
()
REOPENED
People
(Reporter: patrick.seiter, Unassigned)
Details
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:41.0) Gecko/20100101 Firefox/41.0 Build ID: 20151014143721 Steps to reproduce: 1. Have two Firefox windows open at a time across two different monitors, preferably with the second monitor connected through a DVI-Thunderbolt converter. 2. Start watching an HTML5 video, most frequently happens on YouTube. Actual results: Black or white rectangles separated by about 10-20 pixels will start flashing on either my external monitor or my internal monitor. Sometimes I can disconnect my Thunderbolt connector before it crashes, but many times it will just crash with no warning. Expected results: It shouldn't crash my MacBook Pro.
Updated•9 years ago
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Component: Untriaged → Audio/Video: Playback
Product: Firefox → Core
Comment 1•9 years ago
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Might be related to bug 1175804?
Reporter | ||
Comment 2•9 years ago
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My videos never turn all green. Sometimes it will cause a weird rainbow effect that I can't really explain. It happens for less than a second and it's like there's a rainbow around the edges of all the objects in the video. Might be related to Bug 1213447. OP doesn't give enough information for me to say 100% we're the same issue. I'm also on OS X 10.11 as of Saturday, but I received the same error back when I was on 10.10.
Reporter | ||
Comment 3•9 years ago
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Also should have mentioned that OS X has never once given me a message that there is a graphical issue going on. Here is my about:support graphics section: Graphics -------- Asynchronous Pan/Zoom: none Device ID: 0x0166 GPU Accelerated Windows: 2/2 OpenGL (OMTC) Supports Hardware H264 Decoding: false Vendor ID: 0x8086 WebGL Renderer: Intel Inc. -- Intel HD Graphics 4000 OpenGL Engine windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: quartz AzureFallbackCanvasBackend: none AzureSkiaAccelerated: 0
Updated•9 years ago
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Status: UNCONFIRMED → RESOLVED
Closed: 9 years ago
Resolution: --- → DUPLICATE
Is this still reproducible when you set media.hardware-video-decoding.enabled=false in about:config?
Status: RESOLVED → REOPENED
Ever confirmed: true
Resolution: DUPLICATE → ---
Reporter | ||
Comment 6•9 years ago
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I'll try it Anthony. After I posted this bug, I installed: https://addons.mozilla.org/en-us/firefox/addon/youtube-flash-player/ And I haven't gotten kernel panic or crashed ONCE. I'll disable the plugin and change this config setting. I'll report how many times I've crashed by the end of next week.
Reporter | ||
Comment 7•9 years ago
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I'll disable the extension* IMMEDIATELY started happening after I disabled the extension and loaded a new YouTube video. I had white boxes of kernel panic on the right side of the same monitor I was playing the video on.
(In reply to Patrick Seiter from comment #7) > I'll disable the extension* > > IMMEDIATELY started happening after I disabled the extension and loaded a > new YouTube video. I had white boxes of kernel panic on the right side of > the same monitor I was playing the video on. With hardware decoding disabled?
Comment 9•9 years ago
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Apple apparently has a fix for this, so installing the system update when it's released may address this. Otherwise there's not much we can do unless we add a mp4 sanitizer.
Priority: -- → P5
Updated•2 years ago
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Severity: normal → S3
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Description
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