1216334 - HTML5 video causing kernel panic and crashes on Mac OS X

Status: RESOLVED INCOMPLETE

(Core :: Audio/Video: Playback, defect, P5)

Description

[Patrick Seiter]

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:41.0) Gecko/20100101 Firefox/41.0
Build ID: 20151014143721

Steps to reproduce:

1. Have two Firefox windows open at a time across two different monitors, preferably with the second monitor connected through a DVI-Thunderbolt converter.
2. Start watching an HTML5 video, most frequently happens on YouTube.


Actual results:

Black or white rectangles separated by about 10-20 pixels will start flashing on either my external monitor or my internal monitor.  Sometimes I can disconnect my Thunderbolt connector before it crashes, but many times it will just crash with no warning.


Expected results:

It shouldn't crash my MacBook Pro.

Comment 1

[Christopher Grebs]

Might be related to bug 1175804?

Comment 2

[Patrick Seiter]

My videos never turn all green. Sometimes it will cause a weird rainbow effect that I can't really explain. It happens for less than a second and it's like there's a rainbow around the edges of all the objects in the video.

Might be related to Bug 1213447. OP doesn't give enough information for me to say 100% we're the same issue. I'm also on OS X 10.11 as of Saturday, but I received the same error back when I was on 10.10.

Comment 3

[Patrick Seiter]

Also should have mentioned that OS X has never once given me a message that there is a graphical issue going on. Here is my about:support graphics section:

Graphics
--------

Asynchronous Pan/Zoom: none
Device ID: 0x0166
GPU Accelerated Windows: 2/2 OpenGL (OMTC)
Supports Hardware H264 Decoding: false
Vendor ID: 0x8086
WebGL Renderer: Intel Inc. -- Intel HD Graphics 4000 OpenGL Engine
windowLayerManagerRemote: true
AzureCanvasBackend: skia
AzureContentBackend: quartz
AzureFallbackCanvasBackend: none
AzureSkiaAccelerated: 0

Comment 5

[Anthony Jones (:ajones, :kentuckyfriedtakahe, :k17e)]

Is this still reproducible when you set media.hardware-video-decoding.enabled=false in about:config?

Comment 6

[Patrick Seiter]

I'll try it Anthony. After I posted this bug, I installed:

https://addons.mozilla.org/en-us/firefox/addon/youtube-flash-player/

And I haven't gotten kernel panic or crashed ONCE. I'll disable the plugin and change this config setting. I'll report how many times I've crashed by the end of next week.

Comment 7

[Patrick Seiter]

I'll disable the extension*

IMMEDIATELY started happening after I disabled the extension and loaded a new YouTube video. I had white boxes of kernel panic on the right side of the same monitor I was playing the video on.

Comment 8

[Anthony Jones (:ajones, :kentuckyfriedtakahe, :k17e)]

(In reply to Patrick Seiter from comment #7)
> I'll disable the extension*
> 
> IMMEDIATELY started happening after I disabled the extension and loaded a
> new YouTube video. I had white boxes of kernel panic on the right side of
> the same monitor I was playing the video on.

With hardware decoding disabled?

Comment 9

[Ralph Giles (:rillian)]

Apple apparently has a fix for this, so installing the system update when it's released may address this.

Otherwise there's not much we can do unless we add a mp4 sanitizer.

Comment 10

[Wayne Mery (:wsmwk)]

(In reply to Ralph Giles (:rillian) from comment #9)

Apple apparently has a fix for this, so installing the system update when
it's released may address this.

Otherwise there's not much we can do unless we add a mp4 sanitizer.

Patrick do you still encounter this issue?

Comment 11

[BugBot [:suhaib / :marco]]

Redirect a needinfo that is pending on an inactive user to the triage owner.
:jimm, since the bug has recent activity, could you have a look please?

For more information, please visit BugBot documentation.

Comment 12

[Phoenix]

Resolved per whiteboard

Comment 13

[Patrick Seiter]

Thank you for taking the time to look at my bug report even though it's been so long! I use a different MacBook at a different job by now, but I can confirm I have not seen this bug in a decade.