1216426 - (B2G 2.5) Unable to import contacts from Outlook

Status: RESOLVED WONTFIX

(Firefox OS Graveyard :: Gaia::Contacts, defect)

Description

[u547545]

Attachment: 2015-10-20-07-32-32.png

User Agent: Mozilla/5.0 (Windows NT 10.0; rv:41.0) Gecko/20100101 Firefox/41.0
Build ID: 20151014143721

Steps to reproduce:

1) Go to "Contacts",
2) Go to the settings of the contacts (top right gear),
3) Click on "Import Contacts",
4) Click on "Outlook".


Actual results:

An error message appears. Importing contacts from Outlook is impossible.


Expected results:

It should be possible to import contacts from Outlook.
(Importing contacts from Gmail is possible).


________
Tested with ZTE Open C (FR).
OS Version: 2.5.0.0-prerelease
Build Number: eng..20140806.064432
Platform Version: 44.0a1
Build Identifier: 20151019001950
Update Channel: nightly
Git Commit Info: 2015-10-18 18:36:40 (f4aebf02)

Comment 1

[Isabel Rios[:isabel_rios]]

Tested with Flame 2.5 device NOT able to reproduce:
BuildId:20151010133017
Gaia:a87f9473
Gecko:9605da9
Platform: 44.0a1

Maybe are there some other steps or background info needed to reproduce?
Thanks!

Comment 2

[Johan Lorenzo [:jlorenzo] - PTO - Back August 24th]

The screenshot you have, shows that there is something wrong on Microsoft's side. You weren't able to connect to Outlook. As Isabel tried, the servers in Europe seem to be okay at the moment. Stephane, could you try again to see if Microsoft fixed the authentication error in your part of the world?

If not, could you try to connect to outlook from a computer and see if you get the problem, there?

Comment 3

[u547545]

Hi!
I tried yesterday and today, it still does not.
From a computer it works well.

Comment 4

[u547545]

I'm having the same problem on B2G 2.1 (ZTE Open C - FR)


OS Version: 2.1.0.0-prerelease
Platform Version: 34.0
Build Identifier: 20150519144834
Update Channel: beta
Git Commit Info: 2015-05-21 14:40:33 (0d343f49)

Comment 5

[Johan Lorenzo [:jlorenzo] - PTO - Back August 24th]

We shipped 2.1 with that feature working. I'm still guessing that the server in your region is having issues.

One way to make sure of that can be:
1. Turn on the debugging of the Contacts app [1]
2. On Firefox Desktop, open WebIDE and connect to your device.
3. On your device, open Contacts.
4. On WebIDE, open the "Communications" app. 
5. Once open, select the "network" tab
6. On your device, go to the Microsoft login page
7. Some network requests should have appeared in the network tab. Identify the Microsoft one, copy the link and try it on Firefox Desktop.

If you don't have any issue at step 7, then there might be some configuration on your device itself. You can clear the cookies and stored data (Settings => Browsing privacy => Clear cookies...), and try again.

Tell me if any of these solution work.

[1] https://developer.mozilla.org/en-US/Firefox_OS/Using_the_App_Manager#Debugging_Certified_Apps_2

Comment 6

[u547545]

I followed all the steps.

In the "network" tab (in WebIDE), I get: "https://login.live.com".
On the computer, the link opens normally.

On the phone, I get "Untrusted Connection" (see attachment).

By deleting cookies and Internet data, it is similar.

Comment 7

[u547545]

Attachment: 1970-01-04-09-03-22.png

Comment 8

[u547545]

Attachment: 1970-01-04-09-04-40.png

Comment 9

[Théo Chevalier]

Heh, "1970-01-04-09-03-22", (and the screenshot also shows that current date is 1970). Check the date and time settings in Settings, maybe set the date manually then reboot and it might fix the issue.

Comment 10

[u547545]

Hi Théo,

Since October 18 I have the problem of time and date I had with version 2.1.
(Look here:https://forums.mozfr.org/viewtopic.php?f=33&t=122227&start=105#p804274 )

Comment 11

[Théo Chevalier]

(In reply to Stephane Stenger from comment #10)
> Hi Théo,
> 
> Since October 18 I have the problem of time and date I had with version 2.1.
> (Look
> here:https://forums.mozfr.org/viewtopic.php?f=33&t=122227&start=105#p804274 )

Date and time issues on this device are well known. Does setting the date to October 21 2015 fix at least the certificate issue?

Comment 12

[u547545]

Attachment: Import contacts from Outlook.zip

Comment 13

[u547545]

Whatever the time and date of the phone, you can't import contacts from Outlook.

When the phone is set in the period of validity of Outlook, the phone simply says "Connexion Impossible" (Unable to connect).

When the phone is set outside of the validity period of the certificate of Outlook, the phone displays "Untrusted Connection"

(Look attachment 8677247 [details] "Import contacts from Outlook.zip")

Comment 14

[Johan Lorenzo [:jlorenzo] - PTO - Back August 24th]

Based on the dates of your screenshot, none of them was taken on October 21st. Did you try by changing the year, the month, the day, and the time so it reflects the current time and date?

Comment 15

[u547545]

Attachment: 2015-10-22-20-02-19[1].png

Comment 16

[u547545]

I just add a screenshot (2015-10-22-20-02-19 [1] .png) conducted at the moment.

Comment 17

[u547545]

The problem persists. There is still no clue?

Comment 18

[BMO Automation]

Firefox OS is not being worked on