Closed
Bug 1216958
Opened 9 years ago
Closed 9 years ago
Freeze when type in address bar of new tab after system up from Sleep
Categories
(Core :: Graphics, defect)
Tracking
()
RESOLVED
WORKSFORME
People
(Reporter: imdadbahar, Unassigned)
Details
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0
Build ID: 20151014143721
Steps to reproduce:
1. Open firefox and browse some url.
2. Leave firefox open.
3. Put computer into sleep mode.
4. After few minutes, turn on computer.
5. Go to firefox and open a new tab.
6. Type some address
7. Firefox will freeze
Actual results:
Firefox will freeze and panel below address bar does not respond.
Expected results:
It should open panel below address bar
Could you type about:support in the location bar and paste here the section "graphics", please.
Flags: needinfo?(imdadbahar)
Graphics
Adapter Description Intel(R) HD Graphics 4000
Adapter Description (GPU #2) NVIDIA NVS 5400M
Adapter Drivers igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
Adapter Drivers (GPU #2) nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Adapter RAM Unknown
Adapter RAM (GPU #2) 1024
Asynchronous Pan/Zoom none
Device ID 0x0166
Device ID (GPU #2) 0x0def
Direct2D Enabled true
DirectWrite Enabled true (6.2.9200.17461)
Driver Date 4-9-2012
Driver Date (GPU #2) 10-31-2013
Driver Version 8.15.10.2725
Driver Version (GPU #2) 9.18.13.1270
GPU #2 Active false
GPU Accelerated Windows 1/1 Direct3D 11 (OMTC)
Subsys ID 21f417aa
Subsys ID (GPU #2) 21f417aa
Supports Hardware H264 Decoding true
Vendor ID 0x8086
Vendor ID (GPU #2) 0x10de
WebGL Renderer Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0)
windowLayerManagerRemote true
AzureCanvasBackend direct2d 1.1
AzureContentBackend direct2d 1.1
AzureFallbackCanvasBackend cairo
AzureSkiaAccelerated 0
(#0) Error [D2D1.1] 4CreateBitmap failure Size(28,25287) Code: 0x80070057
(#1) Error [D2D1.1] 4CreateBitmap failure Size(28,25287) Code: 0x80070057
Flags: needinfo?(imdadbahar)
Probably a graphics issue. You should update your Intel and Nvidia drivers, they are too old.
For Intel:
https://downloadcenter.intel.com/search?keyword=3rd+generation+intel%C2%AE+core%E2%84%A2+processors+with+intel%C2%AE+hd+graphics+4000
For Nvidia:
http://www.nvidia.com/download/driverResults.aspx/92969/en-us
Could you update and test again, please.
Component: Untriaged → Graphics
Flags: needinfo?(imdadbahar)
Product: Firefox → Core
Hi Loic,
I have updated the drivers as you mentioned. Looks like issue got resolved. You can close the issue now.
Thank you for the help.
Imdad
Flags: needinfo?(imdadbahar)
Reopen if it's back.
Status: UNCONFIRMED → RESOLVED
Closed: 9 years ago
Resolution: --- → WORKSFORME
You need to log in
before you can comment on or make changes to this bug.
Description
•