What feature should be changed? Please provide the URL of the feature if possible. ================================================================================== We currently send welcome emails to new accounts (bug 775485), but they are sent from a no-reply address. Recipients should be able to reply to welcome emails, either by sending them from a reply-able address, or having a valid reply-to field. What problems would this solve? =============================== Messages from no-reply addresses are often filtered as junk, and appear impersonal even when recipients do see them. They are perceived as being robotic, even when "signed" by a person. If the recipient can reply to the email, they can ask questions unique to their situation (or even "how do I get started?", because many people don't actually read the message. Who would use this? =================== Users who create accounts on MDN What would users see? ===================== They would see a welcome message with a "real" email address in the To: field. What would users do? What would happen as a result? =================================================== Users would be able to reply to the email with questions. Even if they don't reply, they would have the perception of being reached by a human, rather than a robot. Is there anything else we should know? ====================================== The address could be an alias, such as email@example.com
The scope of this bug needs to include creating an alias. Janet, can you set up the alias and then this'll be an easy bug to fix!
Severity: normal → minor
Submitted a Service-Now request for MDN_community_mgr@mozilla.org. I'll update when that's done.
OK, I now have MDN_community_mgr@mozilla.com (not .org).
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