Closed Bug 1217521 Opened 9 years ago Closed 4 years ago

Enable recipients to reply to welcome emails

Categories

(developer.mozilla.org Graveyard :: General, defect)

Product:
developer.mozilla.org Graveyard
Component:
General
Platform:
All
Other
Type:
defect
Priority:
Not set
Severity:
minor

Tracking

(Not tracked)

Status:
RESOLVED WONTFIX

People

(Reporter: jswisher, Unassigned)

Details

(Keywords: in-triage, Whiteboard: [specification][type:change]) 

What feature should be changed? Please provide the URL of the feature if possible.
==================================================================================
We currently send welcome emails to new accounts (bug 775485), but they are sent from a no-reply address.

Recipients should be able to reply to welcome emails, either by sending them from a reply-able address, or having a valid reply-to field.

What problems would this solve?
===============================
Messages from no-reply addresses are often filtered as junk, and appear impersonal even when recipients do see them. They are perceived as being robotic, even when "signed" by a person. If the recipient can reply to the email, they can ask questions unique to their situation (or even "how do I get started?", because many people don't actually read the message.

Who would use this?
===================
Users who create accounts on MDN

What would users see?
=====================
They would see a welcome message with a "real" email address in the To: field.

What would users do? What would happen as a result?
===================================================
Users would be able to reply to the email with questions. Even if they don't reply, they would have the perception of being reached by a human, rather than a robot.

Is there anything else we should know?
======================================
The address could be an alias, such as communitymgr@mozilla.com
The scope of this bug needs to include creating an alias. Janet, can you set up the alias and then this'll be an easy bug to fix!
Severity: normal → minor
Flags: needinfo?(jswisher)
Keywords: in-triage
Submitted a Service-Now request for MDN_community_mgr@mozilla.org. I'll update when that's done.
Flags: needinfo?(jswisher)
OK, I now have MDN_community_mgr@mozilla.com (not .org).
MDN Web Docs' bug reporting has now moved to GitHub. From now on, please file content bugs at https://github.com/mdn/sprints/issues/ and platform bugs at https://github.com/mdn/kuma/issues/.
Status: NEW → RESOLVED
Closed: 4 years ago
Resolution: --- → WONTFIX
Product: developer.mozilla.org → developer.mozilla.org Graveyard
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