1219010 - Users get a message about inability of using "Private browsing" feature on their devices on Firefox OS support page

Status: RESOLVED FIXED

(support.mozilla.org :: Knowledge Base Software, task)

Description

[Max Ivanov[:MaxIvanov]]

Description:
When users navigate to the "Private browsing on Firefox OS" support page they will see confusing message "This feature is not available on your device". This inaccurate message will confuse and provide incorrect information since they open that page from private window.

Repro Steps:
1) Update a Aries to 20151027123217
2) Open a new private Window
3) Tap on the "Learn more" link
4) Observe the opened web page

Actual:
Users will see "This feature is not available on your device" message.

Expected:
There shouldn't be any messages that could confuse users

Environmental Variables:
Device: Aries Master
Build ID: 20151027123217
Gaia: b6ede3d0fdec5fc922e9ca3401e60db461bf705c
Gecko: e51755b3ed61f2d1ae89a328f299bc92feddfa0d
Gonk: 2916e2368074b5383c80bf5a0fba3fc83ba310bd
Version: 44.0a1 (Master)
Firmware Version: D5803_23.1.A.1.28_NCB.ftf
User Agent: Mozilla/5.0 (Mobile; rv:44.0) Gecko/44.0 Firefox/44.0

Repro frequency: (100%)
See attached: (screenshot)

Comment 1

[Max Ivanov[:MaxIvanov]]

This also occurs on the Flame master and Flame 2.2
Users will see "This feature is not available on your device" message.

Environmental Variables:
Device: Flame Master(Full Flash)(KK)(512mb)
Build ID: 20151027030203
Gaia: b6ede3d0fdec5fc922e9ca3401e60db461bf705c
Gecko: 9a8f2342fb3116d23989087e026448d38a3768c5
Gonk: 205ac4204bbbb2098a8046444acba551ba5dc75a
Version: 44.0a1 (Master)
Firmware Version: v18D
User Agent: Mozilla/5.0 (Mobile; rv:44.0) Gecko/44.0 Firefox/44.0
---------------------------------------------------------------------

Environmental Variables:
Device: Flame 2.2 (Full Flash)(KK)(319mb)
Build ID: 20151027032504
Gaia: 885647d92208fb67574ced44004ab2f29d23cb45
Gecko: 05144e035522
Gonk: bd9cb3af2a0354577a6903917bc826489050b40d
Version: 37.0 (2.2)
Firmware Version: v18D
User Agent: Mozilla/5.0 (Mobile; rv:37.0) Gecko/37.0 Firefox/37.0

Comment 2

[Max Ivanov[:MaxIvanov]]

Attachment: 2015-10-27-14-34-29.png

Comment 3

[KTucker [:KTucker][Inactive 3/4/2016]]

Alison, can you take a look at this please?

Comment 4

[Gregor Wagner [:gwagner]]

Lindsay, can you follow up with the sumo team here?

Comment 5

[lsaunders]

Hi Gregor, sure I am happy to. Will respond shortly.

Comment 6

[Joni Chan]

Thanks for pinging me, Lindsay. 

The "This feature is not available..." message is only supposed to show up on versions below 2.2, so I think there might be a bug on SUMO. 

Need infoing mythmon from SUMO Dev to see if he can figure out what's going on. Mythmon, I had forgotten to add 2.5 to the version list, but now that it's there, the message is still showing up (even on 2.2, which was there the whole time).

In the meantime, I've changed the message to "This feature is available in versions 2.2 and up. To find your version number, see [[What is my Firefox OS version?]]" so users won't get the wrong information.

Comment 7

[Michael Cooper [:mythmon]]

Looking at the code, this is because Sumo doesn't know how to detect Firefox OS versions greater than 2.1.

To fix this, we'll need user agents for all versions of Firefox OS above 2.1 that we care to detect. Specifically, the current code has a mapping of Gecko versions to FxOS versions like this:

  dataGeckoToFxOS: {
    18.0: 1.0,
    18.1: 1.1,
    26.0: 1.2,
    28.0: 1.3,
    30.0: 1.4,
    32.0: 2.0,
    34.0: 2.1
  }

Really we just need the extra lines in that mapping. We can learn that from user agents.

Comment 8

[Gregor Wagner [:gwagner]]

Fabrice, what do you think?

Comment 9

[[:fabrice] Fabrice Desré]

If they already have a gecko -> FxOS version map, let's keep using that.
Fwiw, 37.0 -> 2.2 and 44.0 -> 2.5

Comment 10

[Michael Cooper [:mythmon]]

Pull request to update Sumo: https://github.com/mozilla/kitsune/pull/2696