1220206 - I log into my godaddy account and go to website builder, when I click on the domain to edit website, it says "loading" and stays that way.

Status: RESOLVED INCOMPLETE

(Firefox :: Untriaged, defect)

Description

[mouselionmasks]

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:41.0) Gecko/20100101 Firefox/41.0
Build ID: 20151014143721

Steps to reproduce:

Log into Godaddy site.
Enter username and password.
Accepts information and gives me my accounts proper info.
Click on website builder and it opens with my domains.
Click on website I want to edit.
It opens to a page to that gives me stats and a button for editing.
I click on "edit website" button.


Actual results:

The page remains blank with a "loading" message and a spinning circle.
I call godaddy and they tell me it works from their end (and it works from another's computer), but not from my computer.


Expected results:

I should be able to edit the website.

Comment 1

[Andre Klapper]

Thanks for taking the time to report this!
Does the problem still happen if you start Firefox in Safe Mode? (Safe Mode disables extensions and themes, hardware acceleration and some JavaScript stuff in order to exclude some possible reasons for problems. It does not disable plugins which are add-ons.) See http://support.mozilla.com/en-US/kb/Safe+Mode 

And does this also happen with a new and empty profile? See http://support.mozilla.com/en-US/kb/Basic%20Troubleshooting#w_8-make-a-new-profile and http://support.mozilla.org/kb/Managing%20profiles

Comment 2

[Shaily Roy]

 What are the detailed steps to reproduce?
Is there a minimized testcase or URL we can use to test?

Comment 3

[Liviu Cirdei]

Closing this as incomplete due to inactivity and lack of response from the reporter. Feel free to reopen the bug if the issue still reproduces on a current build.