1220464 - I have now for a few weeks been getting an error message that the script on the page has stopped repeatedly, over and over again. All different scripts and firefox just not working well. I want my Firefox back. Please help!

Status: RESOLVED INCOMPLETE

(Firefox :: Untriaged, defect)

Description

[Chris]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0
Build ID: 20151014143721

Steps to reproduce:

I just use Firefox and it sends these error messages over and over about the script. I must say that my laptop at work does the same thing. 
I have tried to refresh firefox, still happens. I have disabled the add-ons and that helps, but does not totally fix the  issue.

Comment 1

[Andre Klapper]

Hi reporter, 
unfortunately this report is not very useful because it does not describe the problem well. If you have time and can still reproduce the problem, please read https://developer.mozilla.org/en-US/docs/Mozilla/QA/Bug_writing_guidelines and add a more useful description to this report.

Does the problem still happen if you start Firefox in Safe Mode? (Safe Mode disables extensions and themes, hardware acceleration and some JavaScript stuff in order to exclude some possible reasons for problems. It does not disable plugins which are add-ons.) See http://support.mozilla.com/en-US/kb/Safe+Mode 

And does this also happen with a new and empty profile? See http://support.mozilla.com/en-US/kb/Basic%20Troubleshooting#w_8-make-a-new-profile and http://support.mozilla.org/kb/Managing%20profiles

Comment 2

[Justin [:JW_SoftvisionQA]]

@Chris are you still having this problem? If so can you provide more info?

Comment 3

[Michelle Funches - QA]

@Andre - When we change from untriaged it means someone has reviewed the information and is attempting to classify the issue into an area better suited to provide support up the line. I will review and find a better suited component. First, please explain why you would like it to remain as untriaged?

Comment 4

[Andre Klapper]

@Michelle: As per comment 2 currently provided information is not sufficient and I'd be surprised if "General" was really a "better suited" component "to provide support up the line" than "Untriaged", given the fact that it is entirely unclear how to reproduce this bug. Tweaking components of bug reports which have a "needinfo" flag set does not sound like the best use of time, but in case the component change happened due to following some triage guidelines, a link to them is highly welcome.

Comment 5

[Chris]

I gave up on MOzilla and regretfully had to switch to Google Chrome since it works and I explained things as well as I could, simply Mozilla Firefox continually gives me error messages saying a script is not responding, over and over for each script and there were many for pages etc.

Comment 6

[Andre Klapper]

This report needs steps to reproduce, like a website address where this happens. Currently we cannot reproduce the problem and hence there is nothing that a developer could do. See comment 1.

Comment 7

[Ryan VanderMeulen (PTO, back July 27)]

Per comment 6, this bug doesn't have enough information to go off currently. Comment 1 has requested information that can help diagnose the problem. Chris, if you come back to this bug, we'll need more information before we can try to proceed here.

I'm closing the bug as incomplete for now due to the lack of actionable information, but we can absolutely reopen the bug if more diagnostic information is provided.

Comment 8

[Michael Comella (:mcomella) [NI reported issues only: ex-Mozilla]]

Attachment: review: Make changes for review comments while liuche is out

There is one review comment questioning a change that, upon testing, seems to
be necessary upon testing - I didn't make any changes for that change but I
still don't entirely understand why it's necessary.