1221051 - Difficulty to connect to networks

Status: RESOLVED WONTFIX

(Firefox OS Graveyard :: RIL, defect)

Description

[Nicolas Silva [:nical]]

Very often my foxfooding phone is struggling to connect to the cell network while other phones I have owned never took that long to connect to networks. Sometimes I am already connected, then I loose the connection and it takes maybe 30sec up to minutes to reconnect.
This also applies to wifi networks, but cell networks are the really annoying part because I miss calls.

Comment 1

[Hubert Figuiere [:hub]]

Wrong component.

Comment 2

[Gregor Wagner [:gwagner]]

[Blocking Requested - why for this release]:

Comment 3

[Mahendra Potharaju [:mahe]]

QAnalysts, 

Can you please try reproduce this bug?


Nicolas - Can you please provide your build details and logs etc?

Thanks

Comment 4

[Pi Wei Cheng [:piwei] (inactive)]

I can reproduce the part where connection is slow to establish after booting up, which has been bugged in bug 1170371 (Unless the reporter is not using an AT&T SIM, because bug 1170371 is about AT&T).

I can NOT reproduce the part where network connection drops after it has been established.

Tested on:
Device: Aries 2.6 Master
BuildID: 20151105134116
Gaia: c3be747b993f0c70e7b93a709ef691383c88fc01
Gecko: 61dcc13d0848230382d5c85cdcf6721a05ee37c6
Gonk: a19052e4389c3ae2d8fc3e7a74a475401baacc56
Version: 45.0a1 (2.6) 
Firmware Version: D5803_23.1.A.1.28_NCB.ftf
User Agent: Mozilla/5.0 (Mobile; rv:45.0) Gecko/45.0 Firefox/45.0

Leaving qawanted for others to attempt.

Comment 5

[Hsin-Yi Tsai (she/her) [:hsinyi]]

(In reply to Pi Wei Cheng [:piwei] from comment #4)
> I can reproduce the part where connection is slow to establish after booting
> up, which has been bugged in bug 1170371 (Unless the reporter is not using
> an AT&T SIM, because bug 1170371 is about AT&T).
> 
> I can NOT reproduce the part where network connection drops after it has
> been established.
> 
> Tested on:
> Device: Aries 2.6 Master
> BuildID: 20151105134116
> Gaia: c3be747b993f0c70e7b93a709ef691383c88fc01
> Gecko: 61dcc13d0848230382d5c85cdcf6721a05ee37c6
> Gonk: a19052e4389c3ae2d8fc3e7a74a475401baacc56
> Version: 45.0a1 (2.6) 
> Firmware Version: D5803_23.1.A.1.28_NCB.ftf
> User Agent: Mozilla/5.0 (Mobile; rv:45.0) Gecko/45.0 Firefox/45.0
> 
> Leaving qawanted for others to attempt.

Please help make sure the log contains "timestamp" information, using the command to capture logs - |adb logcat -b radio -b main -v time| thanks.

Comment 6

[Nicolas Silva [:nical]]

(In reply to Mahendra Potharaju [:mahe] from comment #3)
> Nicolas - Can you please provide your build details and logs etc?

Build id: 20151023101519

I'll get the logs whenever it happens again.

Comment 7

[John Thomas [:Johnt]]

I too am able to reproduce the issue with having the device becoming very slow to connect. (About 30 - 50 seconds to connect to the AT&T network with the Aries device.) All the same regarding comment 4, the network is NOT dropping for me afterwards at any point as well. 

Environmental Variables:
Device: Aries 2.6 Kk
BuildID: 20151111124419
Gaia: 22f8023b112dfae83531b0a075ab9eb9a5444dfa
Gecko: 84a7cf29f4f14c9b359db2f7f19c0abd6a8e178e
Gonk: a19052e4389c3ae2d8fc3e7a74a475401baacc56
Version: 45.0a1 (2.6) 
Firmware Version: D5803_23.1.A.1.28_NCB.ftf
User Agent: Mozilla/5.0 (Mobile; rv:45.0) Gecko/45.0 Firefox/45.0

Nicolas, could you please let us what Network type you were trying to connect to?

Comment 8

[John Thomas [:Johnt]]

As a follow up to my comment 7, I am not seeing this issue occur on Flame 2.6
Result: Flame device will connect to AT&T network successfully within about 5-8seconds. 

Environmental Variables:
Device: Flame 2.6 Kk Fullflash (512mb)
BuildID: 20151111030246
Gaia: c0482775b1526add626b170dd53a72d10bcaf07c
Gecko: cc473fe5dc512c450634506f68cbacfb40a06a23
Gonk: 205ac4204bbbb2098a8046444acba551ba5dc75a
Version: 45.0a1 (2.6) 
Firmware Version: v18D
User Agent: Mozilla/5.0 (Mobile; rv:45.0) Gecko/45.0 Firefox/45.0

Comment 9

[Max Murrell [MMurrell]]

I can't reproduce the network delay except after a bootup though it's only noticable in comparison to another device. 

Environmental Variables: (not affected) 
Device: Aries 2.5
BuildID: 20151023104059
Gaia: 410e91ddabc7ba82a9b43b3711a3fdf2cb8de309
Gecko: 0625c68c0abcfe4d10880d15d8fe7d06df3369c9
Gonk: 2916e2368074b5383c80bf5a0fba3fc83ba310bd
Version: 44.0a1 (2.5) 
Firmware Version: D5803_23.1.A.1.28_NCB.ftf

Comment 10

[Jayme Mercado [:JMercado] (Inactive 3/4/2016)]

We have been unable to reproduce this issue.  Setting the [non-reproducible] qa whiteboard tag so that contributors can attempt to reproduce.

Nicolas if you can provide more information that would be useful

Comment 11

[Hsin-Yi Tsai (she/her) [:hsinyi]]

According to QA results that this is not reproducible (or at least the reproduction rate is extremely low), de-nominating this bug for now.