1223532 - Use snippet to promote FFB for applicable users

Status: RESOLVED INCOMPLETE

(Firefox for Android Graveyard :: Profile Handling, defect)

Description

[Anthony Lam (:antlam) Find me, @antlam on Slack!]

We need to increase the discoverability for FFB. 

Let's start with using a snippet!

Comment 1

[:Margaret Leibovic]

I think we could do something similar to what we do for our sync snippet... check to see if the user is on a tablet that supports restricted profiles, and if so, show a snippet to encourage them to try out Android restricted profiles.

Sebastian/Ally, do you know if it's possible to launch directly into the user management interface in Android's settings?

One tricky thing here is that our snippets code is in a JS component, so for the sync snippet, we had to add some new JS APIs for accessing account state that only existed in Java. Hopefully we can avoid doing that for this feature.

Comment 2

[Anthony Lam (:antlam) Find me, @antlam on Slack!]

Attachment: Screenshot_20151110-135554.png

Hey Matej!

We'd like to give our Family friendly browsing feature a snippet. Hopefully, this will help with the discover-ability of the feature. 

This will only be targeted at devices that can support this feature and it will lead directly to the System Settings page that will allow them to add a "restricted profile".

Do you have thoughts on this copy?

Comment 3

[Matej Novak [:matej]]

(In reply to Anthony Lam (:antlam) from comment #2)
> Created attachment 8685672 [details]
> Screenshot_20151110-135554.png
> 
> Hey Matej!
> 
> We'd like to give our Family friendly browsing feature a snippet. Hopefully,
> this will help with the discover-ability of the feature. 
> 
> This will only be targeted at devices that can support this feature and it
> will lead directly to the System Settings page that will allow them to add a
> "restricted profile".
> 
> Do you have thoughts on this copy?

Hey Anthony,

I don't see any copy in the attachment for me to review regarding Family Friendly Browsing.

Also, are these snippets different than the ones on desktop? I ask because the copy for those comes from Jean and MJ. I'm not familiar with the process for mobile snippets.

Comment 4

[Anthony Lam (:antlam) Find me, @antlam on Slack!]

Thanks for the quick reply, Matej!

Oh, I should've been more clear. You're right, there is no proposed copy. 

I just wanted to show you where the snippet was located and what it currently looked like.

Yes, they're sometimes different to desktop ones. But this one is also quite specific as well. 

Based on the documentation here [1], I'd suggest something like 

Create a restricted profile for family members who want to use Family friendly browsing.

Unfortunately it doesn't read too well. But it's hard to avoid that type of language here. Thoughts? 

[1] https://support.google.com/nexus/answer/3175031?hl=en

Comment 5

[Sebastian Kaspari (:sebastian; :pocmo)]

(In reply to :Margaret Leibovic from comment #1)
> Sebastian/Ally, do you know if it's possible to launch directly into the
> user management interface in Android's settings?

Android has a bunch of Intent actions for settings in android.provider.Settings[1]. But I can't find anything for launching the User management activities.

[1] http://developer.android.com/reference/android/provider/Settings.html

Comment 6

[Matej Novak [:matej]]

(In reply to Anthony Lam (:antlam) from comment #4)
> 
> Based on the documentation here [1], I'd suggest something like 
> 
> Create a restricted profile for family members who want to use Family
> friendly browsing.
> 
> Unfortunately it doesn't read too well. But it's hard to avoid that type of
> language here. Thoughts? 

I think it's going to be hard to communicate the benefit of this feature and how it works all in the snippet, but I think what you have above is on the right track. Here are a few other options along the same lines:

Firefox now supports restricted profiles on Android with Family Friendly Browsing.

Create a restricted profile to use Family Friendly Browsing.

Keep your family safe with restricted profiles and Family Friendly Browsing.

Comment 7

[Barbara Bermes [:barbara] - NI please!]

I like the last one a lot.

"Keep your family safe with restricted profiles and Family Friendly Browsing."

Comment 8

[Allison Naaktgeboren :ally]

Likewise, I haven't managed to dig up anything suggesting we can launch to that specific management ui.

Comment 9

[Anthony Lam (:antlam) Find me, @antlam on Slack!]

Attachment: prev_snippetpromo.png

Thanks Matej!

Barbara, this is what it would look like.

I'm worried about the language/readability issue here but considering our target audience, I think this works. I also don't have a better alternative, heh :)

Comment 10

[:Margaret Leibovic]

(In reply to Matej Novak [:matej] from comment #3)

> Also, are these snippets different than the ones on desktop? I ask because
> the copy for those comes from Jean and MJ. I'm not familiar with the process
> for mobile snippets.

Jean does manage the snippets for Android as well, although we have a few snippets that are baked into the browser, in the case where they need to interact more closely with our client code.

Android snippets from the snippets server support an icon, text, and a URL to open in a new tab when the user clicks on the banner.

In general, if all we want to do is open a new tab with a URL, we should talk to Jean and the snippets team, but if we want to do something more involved, like launching Android settings, we need to do something in the client.

Given that it doesn't sound like we can launch into these settings, maybe this is something that we should do as a regular snippet. One concern is that we'd only want to advertise this for tablet users, but perhaps we can get that from the device info we send along in the request to the snippets server:
http://mxr.mozilla.org/mozilla-central/source/mobile/android/app/mobile.js#827

Comment 11

[Barbara Bermes [:barbara] - NI please!]

I think Karen had mentioned (and it's a good point) before that we should show this to all mobile users, so that phone users will be informed about the tablet features as well.

However that means we probably have to change the copy again to indicate it's on tablet only.

Comment 12

[:Margaret Leibovic]

(In reply to Barbara Bermes [:barbara] from comment #11)
> I think Karen had mentioned (and it's a good point) before that we should
> show this to all mobile users, so that phone users will be informed about
> the tablet features as well.
> 
> However that means we probably have to change the copy again to indicate
> it's on tablet only.

If we want to show this to all users, that's easier to implement, so fine by me :)

Comment 13

[Anthony Lam (:antlam) Find me, @antlam on Slack!]

Attachment: img_snippetpromo.zip

attaching image for snippets.

Comment 14

[:Margaret Leibovic]

Barbara, are we just going to use a regular snippet for this (i.e. load a URL when the user taps on the snippet)?

If so, we should close this bug and talk to Jean, since there isn't any code that will need to land in the product.

Comment 15

[Barbara Bermes [:barbara] - NI please!]

Ok, let me NI Jean on this, I think we can start simple, and just have a link to the FFB SUMO page: https://support.mozilla.org/en-US/kb/controlledaccess

Jean, when are you planning on pushing this out?

Comment 16

[Jean Collings]

Planning for February!

Comment 17

[Firefox Bug Husbandry Bot]

Bulk Move: https://bugzilla.mozilla.org/show_bug.cgi?id=1399539

Comment 18

[BMO Automation]

We have completed our launch of our new Firefox on Android. The development of the new versions use GitHub for issue tracking. If the bug report still reproduces in a current version of [Firefox on Android nightly](https://play.google.com/store/apps/details?id=org.mozilla.fenix) an issue can be reported at the [Fenix GitHub project](https://github.com/mozilla-mobile/fenix/). If you want to discuss your report please use [Mozilla's chat](https://wiki.mozilla.org/Matrix#Connect_to_Matrix) server https://chat.mozilla.org and join the [#fenix](https://chat.mozilla.org/#/room/#fenix:mozilla.org) channel.