Apply Patch 8 to Service Now Production

RESOLVED FIXED

Status

Infrastructure & Operations
Change Requests
RESOLVED FIXED
3 years ago
2 years ago

People

(Reporter: jen, Unassigned)

Tracking

Details

(Reporter)

Description

3 years ago
Summary:  To install Fuji patch 8 is to fix issues with missing icons and workflow bugs in production.

Impact of work:  None to end user.  Email and scheduled jobs will queue until the patch has successfully completed installing.  The service will still be available to the end user.

Admin Assigned:  Jen Hayashi

Start time:  Saturday, Nov 21 @ 10am PT
End Time:    Saturday, Nov 21 @ 11am PT
Duration:    1 hour 

Work plan:   Schedule patch installation with Service Now Support

Test plan:   Patch has been installed in dev and test instances and running the last month without issues.

Rollback plan:  If the patch doesn't successfully install, it will be backed out.

Service effected:   mozilla.service-now.com - the EUS/Facilities ticketing system.
(Reporter)

Updated

3 years ago
Cab Review: --- → ?
Reviewed and approved 11/18/2015
Cab Review: ? → approved

Updated

2 years ago
Status: NEW → RESOLVED
Last Resolved: 2 years ago
Resolution: --- → FIXED
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