1224682 - Setting number of cores for tableau1.metrics.scl3.mozilla.com

Status: RESOLVED FIXED

(Infrastructure & Operations :: DCOps, task)

Description

[[:josephine]]

Hi,

I'm in the process of upgrading the Tableau stage server to Tableau 9.1 and it requires a minimum of 8 cores. 

Tableau is giving warning that the server only has 6 cores.

Could you increase the number of cores to 8 so I can progress with the upgrade?

Thanks,
Josephine

Comment 1

[Ryan C [:ryanc] (UTC-4)]

Attachment: Screen Shot 2015-11-11 at 10.55.37.png

Hello,

Upon booting into the bios to investigate, it was confirmed that this server has dual sockets, but only one processor.

This is a Xeon E5-2620, the "6" in the name indicates 6 cores. Even though this shows as 12 cores in Windows because of hyperthreading, the Tableau hardware requirements page (http://www.tableau.com/products/techspecs) says, 

"8 physical cores, 2.0 GHz or higher CPU"

Note, "8 physical cores" as a requirement. That could be over 2 processors. So I would suggest getting another processor to add to this server.

Will loop in DCops if that route is desired.

Comment 2

[[:josephine]]

Thanks Ryan for your help on this.

Yes, I'd like to add the additional core to 8 physical cores on this server. Please let me know what needs to be done on my side to make it happen.

Thanks,
Josephine

Comment 3

[Ryan C [:ryanc] (UTC-4)]

Josephine,

We'd be adding an additional processor with 6 cores, which would make a total of 12 cores, 24 logical.

Tossing to DCops to roll with.

Comment 4

[Van Le [:van]]

quote request sent to vendor.

Comment 5

[Van Le [:van]]

server model: ProLiant DL360p Gen8
Server Serial Number MXQ21702HQ
CPU: Intel(R) Xeon(R) CPU E5-2620 0 @ 2.00GHz

Comment 6

[Van Le [:van]]

Attachment: cpu quote

Comment 7

[Ryan C [:ryanc] (UTC-4)]

Van,

Make sure processor quoted is identical to the one already in the server.

Comment 8

[Van Le [:van]]

:ryanc, yah checking the dl360p g8 [1]quick specs, the CPUs model match up. let me know if this is approved and i'll put in the order with the vendor.

[1]http://h20195.www2.hp.com/v2/getpdf.aspx/c04123167.pdf?ver=55

Comment 9

[Ryan C [:ryanc] (UTC-4)]

Josephine,

See quote and confirm.

Comment 10

[[:josephine]]

Hi Ryan/Van,

I'm not close enough with the technical spec of the core but I trust both of you had looked at it. So here's my confirmation.

Comment 11

[Ryan C [:ryanc] (UTC-4)]

Van,

This is a go. Thanks!

Comment 12

[Linda Ypulong [:unixfairy]]

Van have we ordered this part?

Comment 13

[Van Le [:van]]

i ordered the CPU 12 days ago but it hasn't arrived. :unixfairy, cc'd you in email with vendor requesting tracking information.

Comment 14

[Van Le [:van]]

UPS # 1Z6845880254601444

should be here by Thursday.

Comment 15

[Ryan C [:ryanc] (UTC-4)]

Upgrade in progress.

Comment 16

[Van Le [:van]]

the heat sink that came with the CPU doesn't fit the host. I've emailed our vendor to send us the correct kit ASAP.

Comment 17

[[:josephine]]

Where are we with this now?

Comment 18

[Van Le [:van]]

The vendor contacted me yesterday and is still trying to source the heatsink as models made before November use an older latch on heatsink. Will let you know ASAP.

Comment 19

[Van Le [:van]]

Still struggling with this and waiting to hear from HP
 
All the Gen8 servers that were shipped before November, 2013 will have Latch type heat sink. The server that were shipped after November, 2013 will go with Screw Down heat sink.
 
There is no way to determine when ordering the CPU kit which one will come with the CPU.

do you guys want to look into purchasing a new server if we can't procure this heat sink?

Comment 20

[Sean Rich [:srich]]

Team, what's the hostname for this?

Comment 21

[Sean Rich [:srich]]

(In reply to Sean Rich [:srich] from comment #20)
> Team, what's the hostname for this?

Sean, stop being an idiot. Read the bug description.

Comment 22

[Sean Rich [:srich]]

(In reply to Van Le [:van] from comment #19)
> Still struggling with this and waiting to hear from HP
>  
> All the Gen8 servers that were shipped before November, 2013 will have Latch
> type heat sink. The server that were shipped after November, 2013 will go
> with Screw Down heat sink.
>  
> There is no way to determine when ordering the CPU kit which one will come
> with the CPU.
> 
> do you guys want to look into purchasing a new server if we can't procure
> this heat sink?

Van - good question.  Answer is "no" - I don't want to replace.  We'd forgo the upgrade for now.  Let me know what HP comes back with or if we can part something out from PHX.  I heard eBay is awesome, too. ;) Kidding.

Comment 23

[Ryan C [:ryanc] (UTC-4)]

Tossing this to Van to wrap up.

Comment 24

[Van Le [:van]]

the vendor found a heat sink that might work, i need to take this host down momentarily to confirm. i'd like to do this after lunch, ~130pm PT 1/4/16. will ping MOC for downtime.

Comment 25

[Van Le [:van]]

it looks like we've found the correct heat sink. i've asked the vendor to procure it for us and will install ASAP.

Comment 26

[Van Le [:van]]

heat sink has landed on site, i'd like to downtime this tomorrow morning for the CPU upgrade. please let me know if there will be any issues.

Comment 27

[[:josephine]]

No issues on my end. Please go ahead with it. Thanks!

Comment 28

[Van Le [:van]]

this has been a lot of fun - it looks like we were shipped the gen 9 cpu instead of the gen 8. although they are supposedly the same CPU, this minor difference is not allowing the host to boot up. ive reached back out to our VAR to see what's our next step.

Comment 29

[Van Le [:van]]

we're good now - i was able to find a similar CPU in our stack of spares that came in from phx1 and have installed it.

Comment 30

[Ryan C [:ryanc] (UTC-4)]

Attachment: Screen Shot 2016-01-14 at 16.45.01.png

Almost,

This may need to be reinstalled. Booting Linux to see if this sees both processors in OS.

Comment 31

[Ryan C [:ryanc] (UTC-4)]

Attachment: Screen Shot 2016-01-14 at 17.06.40.png

Shows 12 physical cores in Linux. 

Looking like Windows needs a reinstall.

Comment 32

[Ryan C [:ryanc] (UTC-4)]

Q,

Can you confirm?

Comment 33

[Q]

Windows on tableau1.metrics.scl3.mozilla.com  is reporting twelve cores.

Comment 34

[[:josephine]]

Many thanks All!

Comment 35

[[:josephine]]

Attachment: tableau1.tiff

I'm not sure if what I'm seeing is right. I see 6 cores and 12 logical - see attachment.
Please let me know.

Comment 36

[Van Le [:van]]

can you guys run this in the command prompt?

WMIC CPU Get DeviceID,NumberOfCores,NumberOfLogicalProcessors

Comment 37

[Ryan C [:ryanc] (UTC-4)]

Attachment: Screen Shot 2016-01-15 at 09.59.51.png

Correct,

It should be 24 total with hyper-threading.

Please follow up with reinstall.

Comment 38

[Q]

All 24 threads are being seen in the device manager there may be a software fix.

Comment 39

[Q]

May I make a change and reboot the machine?

Comment 40

[Ryan C [:ryanc] (UTC-4)]

Q,

Sure.

Comment 41

[Q]

WMIC CPU Get DeviceID,NumberOfCores,NumberOfLogicalProcessors
DeviceID  NumberOfCores  NumberOfLogicalProcessors
CPU0      6              12
CPU1      6              12

All Logical Processors now showing.

Comment 42

[Q]

Had to deal with an piece of windows arcanery. I did three things first,  I in place "upgraded" to datacenter edition and rebooted. Second,  I ran bcddeit and enabled a forced HAL redetection. 
Third, I ran msconfig and unchecked the "number of processers" in the advanced boot options  and rebooted.

Comment 43

[Van Le [:van]]

josephine, please reopen if there are still any issues. 

thanks for the help guys!

Comment 44

[[:josephine]]

Great thanks!