1225683 - crash in ig4dev32.dll@0x374d exclusively on Windows Vista

Status: RESOLVED WORKSFORME

(Core :: Graphics, defect)

Description

[u279076]

This bug was filed from the Socorro interface and is 
report bp-830b8fc0-2e44-47d3-b9e3-810e82151117.
=============================================================
 0 	ig4dev32.dll 	ig4dev32.dll@0x374d 	
Ø 1 	ig4dev32.dll 	ig4dev32.dll@0xb4db 	
Ø 2 	ig4icd32.dll 	ig4icd32.dll@0x21b103 	
Ø 3 	ig4icd32.dll 	ig4icd32.dll@0x2396e3 	
Ø 4 	ig4icd32.dll 	ig4icd32.dll@0x222d2 	
Ø 5 	ig4icd32.dll 	ig4icd32.dll@0x1fda5a 	
6 	xul.dll 	_SEH_epilog4 	f:/dd/vctools/crt/crtw32/misc/i386/sehprolg4.asm:123
7 	firefox.exe 	firefox.exe@0x439f 	
Ø 8 	ntdll.dll 	ntdll.dll@0x9a99 	
Ø 9 	ntdll.dll 	ntdll.dll@0x41569 	
=============================================================
https://crash-stats.mozilla.com/report/list?product=Firefox&signature=ig4dev32.dll%400x374d

Note, this does not show up as a topcrash though it shows up as an explosive crash in https://crash-analysis.mozilla.com/rkaiser/2015-11-16/2015-11-16.firefox.release.explosiveness.html.

Device Correlations:
54% Intel GMA3500
25% Intel GMA950
20% Intel GMA3100

Driver Correlations:
1 	7.14.10.1437 	360 	83.14 %
2 	7.14.10.1461 	54 	12.47 %
3 	7.14.10.1504 	18 	4.16 %
4 	7.15.10.1587 	1 	0.23 %

Comment 1

[u279076]

[Tracking Requested - why for this release]: Nominating to track since this is rated as explosive although likely mitigated in overall volume due to this being exclusively on Vista and mainly with old cards/drivers. Might be a candidate for blacklisting.

Comment 2

[u279076]

Milan, not sure who is best to look in to this.

Comment 3

[Marco Castelluccio [:marco]]

Very low volume, and only old versions of Firefox in the past few weeks.

Comment 4

[Marco Castelluccio [:marco]]

To be precise, WORKSFORME.