1228842 - error when trying to donate: "An internal server error occurred"

Status: VERIFIED FIXED

(Infrastructure & Operations Graveyard :: WebOps: Other, task)

Description

[[e-mail]]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:42.0) Gecko/20100101 Firefox/42.0
Build ID: 20151029151421

Steps to reproduce:

I tried to donate some amount of $ using PayPal. 
Instead of final confirmation I got 
{"statusCode":500,"error":"Internal Server Error","message":"An internal server error occurred"}


Actual results:

Instead of final confirmation I got 
{"statusCode":500,"error":"Internal Server Error","message":"An internal server error occurred"}


Expected results:

Payment confirmation and a thank you message.

Comment 1

[C. Liang [:cyliang]]

Alexandru: Which link / site did you use when you tried to make your donation?

Comment 2

[[e-mail]]

https://donate.mozilla.org/en-US/?utm_source=desktop-snippet&utm_medium=snippet&utm_content=5484C&utm_term=5484&utm_campaign=EOY15&snippet_name=5484&amount=10&frequency=single&currency=usd&presets=20,10,5,3&sample_rate=0.1&snippet_name=5484

Thank I click on Paypal.

Comment 3

[Jon Buckley [:jbuck]]

Alexandru: Thanks for filing this bug! From 11/29/15 07:10 AM to 11/29/15 08:10 AM Paypal was experiencing API timeouts and errors: https://www.paypal-notify.com/eventnotification/event_details?eventId=6923

If you try donating again with Paypal it should work fine for you. Let me know if you have any other problems!

Comment 4

[[e-mail]]

it worked :) Thank you!