Cannot log in to moderator, get 500 Server Error

RESOLVED FIXED

Status

Infrastructure & Operations
WebOps: Other
RESOLVED FIXED
2 years ago
2 years ago

People

(Reporter: chutten, Assigned: ericz)

Tracking

Details

(Whiteboard: [kanban:https://webops.kanbanize.com/ctrl_board/2/2281] )

(Reporter)

Description

2 years ago
Might be a recurrance of bug 1057340?

STR:
Windows 10, Firefox 42 (release)
1) https://moderator.mozilla.org
2) click on Log In
3) authenticate with Persona
4) redirect to https://moderator.mozilla.org/browserid/login/
5) Server Error (500)
Assignee: nobody → server-ops-webops
Component: Moderator → WebOps: Other
Product: Participation Infrastructure → Infrastructure & Operations
QA Contact: smani

Updated

2 years ago
Whiteboard: [kanban:https://webops.kanbanize.com/ctrl_board/2/2281]
To update the notes here, we're still investigating on IRC and have been talking with various people for the past few hours to try and figure out what's going on with this issue. More soon - also, we've followed up somewhat with the original reporter to confirm that a fresh profile on release makes no difference whatsoever to the issue.
(the above comment 1 status update is about 1.5 hours old, apologies for the delay.)
I deployed a workaround for this issue last night and it should now be possible to login to Moderator as a vouched Mozillian. More coming up as we follow up on last night's work.
(In reply to Richard Soderberg [:atoll] from comment #3)
> I deployed a workaround for this issue last night and it should now be
> possible to login to Moderator as a vouched Mozillian. More coming up as we
> follow up on last night's work.

Thank you Richard, I was able to log in and make proposals, but they are not associated with my Mozillian id.
Indeed, thanks for the heads up, we'll see what we can find.
Now it's silently failing when I try to log in, and remains on the https://moderator.mozilla.org/?next=/e/mozlando-unconference URL.
(Assignee)

Updated

2 years ago
Assignee: server-ops-webops → eziegenhorn
(Assignee)

Comment 7

2 years ago
We migrated this site recently and upgraded the version of python it uses which may be of assistance to your issue.  Can you try logging in again and let me know if the issue remains?
Flags: needinfo?(ehumphries)
I'm able to login to moderator now. Thank you.
Flags: needinfo?(ehumphries)
(Assignee)

Updated

2 years ago
Status: NEW → RESOLVED
Last Resolved: 2 years ago
Resolution: --- → FIXED
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