1229407 - Cannot log in to moderator, get 500 Server Error

Status: RESOLVED FIXED

(Infrastructure & Operations Graveyard :: WebOps: Other, task)

Description

[Chris H-C :chutten]

Might be a recurrance of bug 1057340?

STR:
Windows 10, Firefox 42 (release)
1) https://moderator.mozilla.org
2) click on Log In
3) authenticate with Persona
4) redirect to https://moderator.mozilla.org/browserid/login/
5) Server Error (500)

Comment 1

[:Atoll]

To update the notes here, we're still investigating on IRC and have been talking with various people for the past few hours to try and figure out what's going on with this issue. More soon - also, we've followed up somewhat with the original reporter to confirm that a fresh profile on release makes no difference whatsoever to the issue.

Comment 2

[:Atoll]

(the above comment 1 status update is about 1.5 hours old, apologies for the delay.)

Comment 3

[:Atoll]

I deployed a workaround for this issue last night and it should now be possible to login to Moderator as a vouched Mozillian. More coming up as we follow up on last night's work.

Comment 4

[Emma Humphries ☕️🎸🧞‍♀️✨ (she/they) [:emceeaich] (Pacific Time) use needinfo]

(In reply to Richard Soderberg [:atoll] from comment #3)
> I deployed a workaround for this issue last night and it should now be
> possible to login to Moderator as a vouched Mozillian. More coming up as we
> follow up on last night's work.

Thank you Richard, I was able to log in and make proposals, but they are not associated with my Mozillian id.

Comment 5

[:Atoll]

Indeed, thanks for the heads up, we'll see what we can find.

Comment 6

[Emma Humphries ☕️🎸🧞‍♀️✨ (she/they) [:emceeaich] (Pacific Time) use needinfo]

Now it's silently failing when I try to log in, and remains on the https://moderator.mozilla.org/?next=/e/mozlando-unconference URL.

Comment 7

[Eric Ziegenhorn :ericz]

We migrated this site recently and upgraded the version of python it uses which may be of assistance to your issue.  Can you try logging in again and let me know if the issue remains?

Comment 8

[Emma Humphries ☕️🎸🧞‍♀️✨ (she/they) [:emceeaich] (Pacific Time) use needinfo]

I'm able to login to moderator now. Thank you.