1229922 - Error with tv.digikala.com video player in Firefox

Status: RESOLVED INVALID

(Core :: Audio/Video, defect)

Description

[ssimon]

Attachment: fx44_Azeroth_digikalaplayer.jpg

Actual Results:
The video player on tv.digikala.com does not play videos in Firefox.  The error text seen is ":Error loading player / No playable sources found".  This happens with the current Firefox 42 Release version as well.  Internet Explorer plays the videos without error.

Expected Results:
Firefox should play videos that other browsers can play.

Steps to Recreate:
1 Using Firefox, go to tv.digikala.com
2 Click one of the videos on the right side of the page
3 Verify that the video does not load and the player throws an error

NOTE: This occurs on Firefox 42 Release.  The videos will play in Internet Explorer and Chrome

Comment 1

[ssimon]

Attachment: fx44_Azeroth_aboutsupport.txt

Comment 2

[ssimon]

Attachment: fx44_Azeroth_DxDiag.txt

Comment 3

[u279076]

Do you have Flash installed? It would appear that this website requires Flash to play video when I tested it locally.

Comment 4

[ssimon]

You're correct this was a Flash issue.  Shame it doesn't prompt you.  Confirmed on FX44.0a2 and release 42.  Installing flash let the video play normally.

Comment 5

[u279076]

Thanks for confirming. Marking this as INVALID since this isn't a bug in our code.