Closed Bug 1230477 Opened 6 years ago Closed 6 years ago

SUMO page to support the new user journey

Categories

(Hello (Loop) :: Client, defect, P1)

defect
Points:
1

Tracking

(firefox46 verified)

VERIFIED FIXED
Iteration:
46.2 - Jan 11
Tracking Status
firefox46 --- verified

People

(Reporter: RT, Assigned: mikedeboer)

References

Details

User Story

Required:
- Create new SUMO page to support desktop client users on the new user journey
- Link to this new SUMO page from the Hello panel Help link in the gear menu (https://support.mozilla.org/1/firefox/%VERSION%/%OS%/%LOCALE%/cobrowsing)

Attachments

(1 file, 1 obsolete file)

No description provided.
Blocks: 1209713
User Story: (updated)
Hi Joni, we're now completing the implementation of a new user journey in Hello (on Nightly now).
Here is an overview of the UX implemented (can be tried out on Nightly too): http://people.mozilla.org/~sfranks/Hello/Hello%20Link%20Generator%20-%20Prioritized.png

Could you please help us with the following:
- Provide a link that we can point to (placeholder link we can implement now in product - most urgent query)
- Help create the SUMO page for this new user journey (will apply to Firefox 45 and above users - less urgent)

Thanks!
Flags: needinfo?(jsavage)
Hi Romain, sure thing, here's the placeholder link you can use now: https://support.mozilla.org/1/firefox/%VERSION%/%OS%/%LOCALE%/cobrowsing

We plan to have the content live when 45 is on beta. Let me know if we need to have it sooner though.
Flags: needinfo?(jsavage)
Assignee: nobody → jsavage
Thanks Joni, FF45 beta timeline sounds good
User Story: (updated)
Rank: 20
Priority: -- → P1
Assignee: jsavage → mdeboer
Status: NEW → ASSIGNED
Rank: 20 → 10
Attachment #8705125 - Flags: review?(standard8)
Attachment #8705125 - Flags: review?(edilee)
Attachment #8705125 - Flags: review?(dmose)
Iteration: --- → 46.2 - Jan 11
Points: --- → 1
Flags: qe-verify+
Flags: firefox-backlog+
Comment on attachment 8705125 [details] [diff] [review]
Patch v1: point to an updated Hello support page for the new user journey

Looks good, but please can you land this in the github repo - we should be doing all our work there now.

We'll hopefully be merging the work back across next week, then we'll look at doing some sort of merge for aurora users.
Attachment #8705125 - Flags: review?(standard8)
Attachment #8705125 - Flags: review?(edilee)
Attachment #8705125 - Flags: review?(dmose)
Attachment #8705125 - Flags: review+
Attachment #8705156 - Flags: review?(standard8)
Attachment #8705125 - Attachment is obsolete: true
Comment on attachment 8705156 [details] [review]
[loop] mikedeboer:bug-1230477-sumoNewJourney > mozilla:master

Great, thanks!
Attachment #8705156 - Flags: review?(standard8) → review+
https://github.com/mozilla/loop/commit/18141669391044a96adeedee2c10c8a49131f6a7
Status: ASSIGNED → RESOLVED
Closed: 6 years ago
Resolution: --- → FIXED
QA Contact: bogdan.maris
Verified fixed FF 46.0a1 (2016-01-19) Win 7
Status: RESOLVED → VERIFIED
Here's a draft of the SUMO article. The content is on the page, but if you have any suggestions, please add them here: https://docs.google.com/a/mozilla.com/document/d/1gwzB1gTVHIryrDXkBmpOS0-9CG9nlm96kMe0hmgSjM8/edit?usp=sharing
Thanks Joni, this looks good to me.
I NI Winston for awareness in case he has comments to add to the doc.
Flags: needinfo?(wbowden)
This is now live, so clearing the old NI.
Flags: needinfo?(wbowden)
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