1230477 - SUMO page to support the new user journey

Status: VERIFIED FIXED

(Hello (Loop) :: Client, defect, P1)

Comment 1

[Romain Testard [:RT]]

Hi Joni, we're now completing the implementation of a new user journey in Hello (on Nightly now).
Here is an overview of the UX implemented (can be tried out on Nightly too): http://people.mozilla.org/~sfranks/Hello/Hello%20Link%20Generator%20-%20Prioritized.png

Could you please help us with the following:
- Provide a link that we can point to (placeholder link we can implement now in product - most urgent query)
- Help create the SUMO page for this new user journey (will apply to Firefox 45 and above users - less urgent)

Thanks!

Comment 2

[Joni Chan]

Hi Romain, sure thing, here's the placeholder link you can use now: https://support.mozilla.org/1/firefox/%VERSION%/%OS%/%LOCALE%/cobrowsing

We plan to have the content live when 45 is on beta. Let me know if we need to have it sooner though.

Comment 3

[Romain Testard [:RT]]

Thanks Joni, FF45 beta timeline sounds good

Comment 4

[Mike de Boer [:mikedeboer]]

Attachment: Patch v1: point to an updated Hello support page for the new user journey

Comment 5

[Mark Banner (:standard8)]

Comment on attachment 8705125 [details] [diff] [review]
Patch v1: point to an updated Hello support page for the new user journey

Looks good, but please can you land this in the github repo - we should be doing all our work there now.

We'll hopefully be merging the work back across next week, then we'll look at doing some sort of merge for aurora users.

Comment 6

[GitHub Autolander Bot]

Attachment: [loop] mikedeboer:bug-1230477-sumoNewJourney > mozilla:master

Comment 7

[Mark Banner (:standard8)]

Comment on attachment 8705156 [details] [review]
[loop] mikedeboer:bug-1230477-sumoNewJourney > mozilla:master

Great, thanks!

Comment 8

[Mark Banner (:standard8)]

https://github.com/mozilla/loop/commit/18141669391044a96adeedee2c10c8a49131f6a7

Comment 9

[Paul Silaghi, QA [:pauly]]

Verified fixed FF 46.0a1 (2016-01-19) Win 7

Comment 10

[Joni Chan]

Here's a draft of the SUMO article. The content is on the page, but if you have any suggestions, please add them here: https://docs.google.com/a/mozilla.com/document/d/1gwzB1gTVHIryrDXkBmpOS0-9CG9nlm96kMe0hmgSjM8/edit?usp=sharing

Comment 11

[Romain Testard [:RT]]

Thanks Joni, this looks good to me.
I NI Winston for awareness in case he has comments to add to the doc.

Comment 12

[Mark Banner (:standard8)]

This is now live, so clearing the old NI.