1230607 - Problem Quitting Firefox Profile (MacBook Pro El Capitan 10.11.1

Status: RESOLVED DUPLICATE of bug 1258515

(Core :: Widget: Cocoa, defect)

Description

[Chris]

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_1) AppleWebKit/601.2.7 (KHTML, like Gecko) Version/9.0.1 Safari/601.2.7

Steps to reproduce:

I tried to quite one of my multiple firefox profiles - I have MacBook Pro (MacBook Pro (Retina, 13-inch, Early 2015) and I'm on El Capitan 10.11.1


Actual results:

I can quite from firefox, i need to use the terminal command - There are 2 firefox icons on the dock and one will refuse to quite (even if i press 'Force Quit')


Expected results:

I should have been be able to have only 1 icon and quit without using the terminal

Comment 1

[[:Towkir] Ahmed]

what actually is the problem chris ?
why do you need to quit from terminal. don't you find any close button on your firefox ? or the close button does not work, 

please describe more about the actual problem
thanks

Comment 2

[Chris]

Attachment: Firefox-Quit-Profiles-Problem.gif

Comment 3

[Chris]

Dear Ahmed,

Many thanks for your reply.

The problem is the following: I have multiple Firefox profiles. Once i open one profile and try to quite Firefox normally in order to open another one, the firefox won't quit so i have to use the terminal
(even the 'Force quite button' won't work) - Then, the only way for me to use Firefox is though the
terminal.

I have attached a screenshot so it may help you understand the situation better.

Basically i have to use the Firefox icon that is on the right and always through the terminal, because the one on the left is not responding (like i said not even 'Force Quit' works)

Many thanks in advance.

Comment 4

[[:Towkir] Ahmed]

I assume this happens because of the profiles, I may be wrong though, lets wait chris, and see what developers say.
thanks.

Comment 5

[Chris]

Hello Ahmed,

Yes, exactly that is the problem, but i really need to fix it since i need to navigate through those different Firefox profiles.

Lets see what the developers say.

Many thanks,

Comment 6

[[:Towkir] Ahmed]

why did you undo what I did?  you could either move to more appropriate or do nothing, or mark it invalid if its not a problem to you.

Comment 7

[Wayne Mery (:wsmwk)]

because I don't believe it belongs in startup and profile.
And I cc someone who may know

Comment 8

[Matthias Versen [:Matti]]

Ahmed: Is this a new issue that appeared with a new Firefox version or do you had this issue always ?

Comment 9

[Chris]

Hi Matthias,

The issue appeared 2 weeks after i moved to El Capitan for Mac (version 10.11.1) and only for that version of Firefox (42.0) never for any of my previous ones.

Many thanks,
Chris

Comment 10

[Chris]

Just an update - Today i downloaded the latest version of El Capitan (10.11.2) but that did not solve the issue.

Once i try to quit one of my Firefox profiles normally the Firefox refused to quite and then i need to use the terminal to navigate through the profiles, having 2 Firefox icons (or just reboot the machine and use the terminal from the beginning which is the healthier options)

Please let me know if you can think of a solution.

Thanks

Comment 11

[Matthias Versen [:Matti]]

I do not have access to my OSX box box until 12/30/15 so I can't test this myself at the moment.

Your problem could be caused by a OSX change or by a new Firefox version or by something else.
The current Firefox 42 got released at 2015-11-03 . 
Do you know if you have the problem already a few weeks ?

How do you launch Firefox with 2 different profiles ?

Comment 12

[Sergio Oliveira Campos]

I've updated to El Capitan two days ago and started to have the same issue. The issue is so bad that it prevents my mac to reboot and even force quit won't work. The only way to get rid of the "broken" Firefox it's to power off the computer by holding the power button.

Comment 13

[Sergio Oliveira Campos]

Attachment: Screen Shot 2016-01-18 at 10.40.38 AM.png

This is what happens when Firefox starts after an update.

Comment 14

[Sergio Oliveira Campos]

Attachment: no-longer-able-to-open-firefox.png

If I close the browser I'm no longer able to open it.

Comment 15

[Sergio Oliveira Campos]

I've just tried with nightly (46) and also with 41, 40 and 30. All with same problems. I've tried to create a new profile and problem still happening. It doesn't seem version neither profile related.

Maybe other metadata related?

Comment 16

[Sergio Oliveira Campos]

I've tried to remove all Firefox versions and related files using App Cleaner but after reinstalling Firefox the bug continues to happen.

More people with same problem: https://discussions.apple.com/thread/7307276?start=0&tstart=0

I also opened bug at Apple with ID 24230488 (looks like it's not public).

Comment 17

[Sergio Oliveira Campos]

I've updated to El Capitan 10.11.3 but the problem persists.

Comment 18

[Chris]

the problem stopped for about 1 month - today i restarted the computer and it came back -  i upgraded to El Capitan 10.11.3 but still persists, same with Sergio's case above.

PLEASE help us - It is EXTREMELY annoying and inconvenient.

thanks

Comment 19

[Paul Oiegas [:poiegas], PM for (Ecosystem QA, Services QA, WebCompat QA, Hubs QA teams)]

Hi guys,

I can't reproduce this issue on my end using the latest Firefox builds. However, after reading the discussions from the Apple support forum, it seams that more people are encountering this behavior and it may be related to an Apple software. 
Maybe someone could investigate it a bit, and see if it's truly a browser issue or indeed a Mac OS related issue. Considering this, I'm marking it as NEW.

Thanks,
Paul.

Comment 20

[Sergio Oliveira Campos]

Thanks Paul!

I'll keep my buggy OS X to be able to provide further information. 
I'm available for online debugging sessions if you need so.

Comment 21

[Sergio Oliveira Campos]

New fact:

If close the Firefox using "Apple Menu -> Force Quit... -> Firefox -> Force Quit" the quit just works without problems. 

If I close using cmd+Q the problem happens and the force quit does not help.

In the mean while, every time I close Firefox I have to run the following commands to clean the dock:

sudo killall Dock
sudo killall launchservicesd

Comment 22

[Noah (NoahSUMO/SolidSnake) [:Noah]]

Hey guys, we've found more reports of this happening to other people so you're not alone. We got more info in a newer filed bug about this so if you don't mind, we're going to mark this bug as a duplicate. This does not mean the issue is closed. Please follow along using the bug link below.

Comment 23

[Sergio Oliveira Campos]

Good! I was about to format my laptop :)
Thanks for the update.